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Alumni Deloitte Diversity Gradfest2021 Graduate success Transgender

‘Bringing my whole self to work as a transgender woman’

Queen’s graduate Kristen Guy, a transgender woman who specialises in the development of training solutions for Deloitte on how she gained the confidence to become her authentic self in the workplace.

Kristen Guy from Deloitte

How did Queen’s shape your journey?

I’m an ardent, proud trans woman, and it wasn’t always the case, I’ve only recently come out a few years ago, and I only recently found fulfilling employment in the last five years. So getting to where I am now it is, it was a challenge. But I’m glad where I’ve got. I’m proud to say that I am an alumni of Queen’s. I studied Psychology at Queens, and I graduated in 2013. My time at Queen’s was amazing. I had the time of my life, I made the most amazing friends and I’ve got nothing but good memories. But one of the main things I absolutely loved at Queen’s was I joined the Queen’s LGBTQ+ Society. And that is when my life really took off. I made friends in that society that I still have today. And that provided me with the foundation of becoming my authentic self.

What skills did you learn at Queen’s?

So, I picked up a few key skills at Queen’s, for instance, Teamwork, public speaking and research, which is a big part of Psychology, which is definitely beneficial for my job now. So I’m really thankful for the education I received at Queen’s. It was amazing.

What challenges did you face after graduation?

After graduation, I was feeling quite anxious, scared because I didn’t know what was going to come next, I had the usual anxiety about am I going to find a job, what’s it going to be like living in the working world. And for me, I just, I was feeling really anxious or really depressed because I knew I wasn’t being true to myself. And I was still identifying as male back then. And for me putting on a suit, going to interviews just felt wrong to me, I just oh used to destroy my confidence in myself, because when you don’t feel good about yourself, you’re not going to portray yourself in a positive light whenever you’re going to be interviewed by people. So I struggled my first few years, because I hadn’t taken the decision to transition at this point. But I was still looking for work. And I had no confidence in my ability. So I wasn’t putting myself forward for graduate jobs. It was call centre jobs I did here and there. I did have fulfilling times and made good friends, but I just was never happy. And then one day, I was just like, no, I need to get a job that I find fulfilling, personally. So I started to plan for more jobs, more based around admin jobs. But I found I was quite unsuccessful and it must have been because I just wasn’t portraying myself in a good light. I had such a barrier up around myself, that I wasn’t being authentic in the interviews. And I think that really comes across.

What interview tips do you have?

My advice to anyone out there not just people who maybe are in the LGBTQ+ community, but for everyone, is that when you’re going to job interviews, just be yourself. Because at the end of the day, we’re all human beings. We all have our own friends, family, personal lives. And I think that’s very important to bring with you and to be proud of. And if you’re passionate and positive about something that will shine through during your interviews and people are more likely to gravitate towards you.

How did you find your current role?

I saw an advertisement for Deloitte’s Assured Skills Academy, a training course for nine weeks that trains you on all of the main aspects of working in consulting and business consulting. I googled Deloitte and I was really excited because I saw loads of positive stories about how Deloitte puts diversity and equality on their agenda. So, regardless of your gender identity, your sexuality, your ethnicity, they don’t mind as long as you are hardworking, and you just become a member of the family.

Why do you think you were successful in the interview?

In the interview, something changed, like an epiphany, a light bulb moment. And I didn’t wear a suit to the interview, I just wore a shirt and trousers, because I wasn’t going to compromise myself any further. And in the interview, I decided to be myself. I spoke passionately about my time in Queen’s, and also my time being involved with Queen’s LGBTQ+ society. And the interviewer started, asked me about that, and they were really excited to hear more about that. And obviously, I got more passionate when I was speaking about that because it’s something that was really important to me.

And so, I got onto Academy. It was amazing, but I’ve got to say, there was tears along the way.

What was your first graduate role like?

I started Deloitte not knowing what to expect, because I won’t lie I didn’t even know what I was planning for. For the most part, I didn’t know what Deloitte did. They were an accountancy firm, but they did consulting, I didn’t really know what consultancy was.

So, basically in my job, we work for private and public sector clients. And if they’re introducing a new technology or like a new HR system, our team is involved in the transition from what the company used to use to what they use now. So there’s some members of the team who actually are the functional team who go and develop the new software. Some members of the team work in the chain side of things, which is tracking what the changes are, and mitigating all the changes for any potential sort of risks to the audience or the company that are getting it, and where I come at the very end is I create training and learning materials for the new system. So this includes demo videos, interactive learning, quick reference guides.

It’s fabulous. I’m quite a creative person and creating demo videos and the voiceovers and all it doesn’t really feel like work to me, like I get absorbed in it. And I really, really enjoy it. So my videos are viewed by thousands of staff members for some of the companies and clients I’ve made it for. So, I definitely feel like I’d make a real difference to the clients that we serve.

How did you learn to be your authentic self at work?

When I first joined and Deloitte, I decided straight away just to be open and transparent with my managers about my intent to transition because I was still presenting as a male. My manager was amazing, she’s absolutely fabulous. She was like, that’s not a problem at all, let us know what support you need and what we can do to help you. And Deloitte actually has a trans champion scheme, which means that a senior member of the business and directors and partners will partner with you to ensure that you’re being fully supported in your work.

My transition was slow. I was presenting as male in Deloitte for maybe my first two years, just because I didn’t get to the point where I wanted to be in terms of being on hormones, my hair length, different issues like that. But what was great was, Deloitte is very flexible, when it comes to your working hours. So, I actually have a condensed working pattern and Wednesday was my day to attend all my appointments I needed to go to for my transition, it was great. And then two years into my job I got promoted, which was amazing. And I decided I needed some time off to socially transition from my previous self Ben to Kristen who I am now, so I took a month off.

And that’s when I started you know, and dress and feminine full time, I legally changed my name to Kristen. It was very nerve wracking going back to life to Deloitte because obviously everyone knew me as Ben before, although my intent to transition was well known as people knew that I was transgender. And then I remember the nerves, but no one cared. There’s a few slip ups here and there with my old name but nothing was intentional, just people were so used to calling me that before, it happens with my family and friends as well.

But I am two years on from that, amazing. People just know me as Kristen. Being trans isn’t what defines me in the work anymore. And I thrive because of the effort that I put in to my clients and the work that I do. And I got some actually amazing news today, I actually got promoted, I just found out I got promoted again today. So four years on from feeling hopeless, not knowing where I was going to go in my career, I can say an area that I am really proud of myself as a Queen’s graduate, because I didn’t think that day was going to come. I thought I was going to be unemployed forever or in a job that wasn’t fulfilling that I wasn’t going to be my authentic self as a trans woman. And that’s not the case anymore at all. I live life to the full, I enjoy my career and I am looking forward to the future, it’s going to be great.

What advice do you have for graduates?

The advice I’d give you is be confident in yourself, even if you don’t feel confident in side, portray yourself as confident to the outside world, because that is a big skill that I’ve picked up in my professional and personal life. Because with my transition, there was a tendency to think, oh, people are looking at me or I feel awkward, anxiety. And I just decided, you know what, screw it. If they’re looking at me, they’re looking at me because my hair is looking good.

Want to hear more from Kristen? Watch her live stream here.

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advice Enterprise SU Gradfest2021 Start Ups

‘Finding the confidence to launch my own business’

Francesca Morelli, International Business with French graduate on pursuing her start-up dream. 

Francesca Morelli

Business in the blood

I loved my degree. I was one of those people that was just so interested in what I was studying. I come from a family business background, my family owned an ice cream business on the north coast of Northern Ireland. I’ve worked in my family business most of my life, so I already I always had an interest in business. But as well as with my Italian background, I kind of loved thinking about business in a more international context. So really, this was the perfect degree. 

International experience

For me, I love travelling, I love languages. But then, as well, I was really keen to enter into the business world like, like my family have done since 1911. What I really loved about the degree was the placement aspect in the third year. So that was a compulsory element to my degree, we had to go to a foreign country to a French speaking country, to undertake a placement. So in 2017-18, I find myself in Paris working in a startup studio. So a startup studio is a fairly new model. It’s essentially where there’s kind of one founder or funder, really, he partnered up with some early stage entrepreneurs, to develop their businesses from the ground up. 

First taste of the start-up scene

[In the start-up studio] they pull resources, which is great. So it meant that not only did I have the chance to work in one start-up, but I had the chance to work in a few start-ups, and that we were in the one office together, we shared knowledge. We all worked together nearly as part of the one company even though we were all working on little separate companies. I just loved the whole start-up aspect I was started working on one of the start-ups when their platform had just under 2000 followers. And by the time I left at the end of that year, the platform had grown to over 10,000 followers, I was starting to generate some revenue. So for me in the very kind of traditional sense of business, I was very used to you know, you give me £1.50 for a scone, and it cost me 50p to make it and I make my profit. And this is very different model where a lot of them were building for acquisition. So I got very used to ‘Okay, we’re working every day towards an end goal, we might not make money straight away.’ But that’s kind of start-up life. And I really fell in love with the whole thing. The fact that these people around me were so passionate, they were so dedicated to a common goal, knowing that maybe years down the line, they would sell out to a big platform or a big company and make loads of money. It might have taken them years to see that. But it was in everybody’s minds. I think I just really fell in love with it, with the passion of everyone I was working with. 

Entrepreneurship at Queen’s

I came back to Queens in the middle of 2018 to finish off my degree. I was contacted by a start-up founder in Belfast to come on board his team after he had seen what I’d done in France.I had been on his LinkedIn network for a while. We started working together on a tech start-up in Belfast. And my final year ended up being completely crazy. I was a director in this start-up. I was doing pitching competitions. I was going for funding. I was starting to ask business people to you know, become involved in what we were doing. And that really gave me amazing experience. And in my final year of uni, I also got involved with everything.

There are so many amazing opportunities out there that disappear once you’ve graduated. So really do try and get involved in stuff. The things that I was interested in were the likes of QUB Dragon, Innovate Her, these are run by Enterprise SU and the Students Union. If you’re interested in business, if you’re interested in start-ups, do go on to Enterprise SU’s website and see what all they’re up to where they’re on social media as well on Instagram and Twitter, and they’re always running great things. So do go and have a look. But I got involved in those programmes, which, you know, come out of it with Degree Plus as well which was fab.

Giving back to the start-up community

Enterprise SU gave me amazing support. After final year, I’d spent so much time with the Enterprise SU team that helped me so much. And I’ve done some so many of their programmes that I actually then applied for a job in their department. And I, this was really good timing for me, because while I was working on the start-up, while I was trying to build this early stage business, I was able to work with a team at Queen’s and kind of advise those students coming behind me so they can learn from my mistakes.

So two years later, I’m actually still at Enterprise SU. And I continue to support and advise students, start-ups and entrepreneurs.

Spotting a gap in the market

I now own completely my own business called VAVA Influence. We are Northern Ireland’s first dedicated influencer marketing agency. I decided that there was a great opportunity there for the event marketing agency, and I took a step back from the tech start-up. It means that it’s okay to try new things. And there was an opportunity there a gap in the market and myself and my business partner, Chloe really jumped at the chance. So I mean, it’s working okay, for me right now, our influencer marketing agency is doing really well.

It’s doing well we’ve built a client base. And we’re still growing. We’re still learning every day. But I wouldn’t had that had I not just throw myself in. I took advice and support from everybody. I got all the free advice go in. I talked to everybody that would talk to me. And it really is working out for me now. And we’re hoping that it will grow and grow into the future. So if you do want to start your own business, if it’s something you are thinking about if you want to get further support, advice, do get in touch with us at enterprise SU and we will be able to signpost you

Leveraging your network

Since graduating in 2019, I’ve had some amazing experiences. I would not have the network I have no I had it not been for LinkedIn. Some people cringe at the very idea.

But if you can at try and work up the courage to get on LinkedIn, to start posting, you don’t have to pretend to be this whole other persona. Be yourself on LinkedIn post about what interests you. Post about what you might like to explore, do some reading, connect with people that you think are relevant in the industry, you might want to go in to connect with people you admire, read and learn, LinkedIn is brilliant. And I really would encourage anyone studying at the minute or anyone who has just graduated to get on it and start building up that network. It can be a scary thing to do. But it doesn’t have to be you know, just try and take it in your stride and, and start putting yourself out there. 

Don’t be scared to reach out and talk to people ask for help. Even more so now I think after COVID people are really willing to support graduates to support students and give advice, you know, you’re not being cheeky asking for it. And if there’s somebody you admire, or somebody you’d like to ask for advice, do send that message, you will find it really worth it.

Keeping the faith

There is a lot of pressure [on graduates]. It can be difficult that I’m no stranger to that. So what I would say is that if you do find yourself in that position, don’t lose heart, everybody is in the same situation right now. And what I were trying to say is, you know, look online at stuff you can do to improve your skills, there are so many free courses and things you can take online at the minute that will improve your CV at the will improve your skillset. There’s, you know, Google digital garage, there are so many courses online now that you can take for free, that are going to improve your skill set and your CV as you go out and look for opportunities.

The more you do and the more you get involved with the more appealing you’re going to look to an employer.

Got an idea for your own business? You can contact Francesca at Enterprise SU and check out theEnterprise SU website

Categories
Alumni Global Opportunities Gradfest2021 Graduate success History and English Teaching

Career lessons from a graduate teacher

Maddie Warren, a Queen’s History and English graduate and a newly qualified teacher offers her advice to students and graduates.

Maddie Warren, teacher and Queen’s graduate

You are supported to explore your options at University

When I started at Queens, I thought that I might want to be a teacher. And I did my first year of Queen’s and I kind of like I loved it. I loved getting involved in different things at Queen’s, I became a student ambassador, and did lots of tours for Queen’s, and kind of really, really enjoyed my first year. And towards the end of it. I had a bit of a careers crisis where I thought that maybe I didn’t want to teach. Maybe that wasn’t the right role for me.

I kind of had a bit of a freak out and really, really didn’t know what I wanted to do. So I had a chat with my university professional tutor, which was really helpful. And I also went to a few talks that were run by different businesses at Queen’s and one of them was an organisation which organised things like camp America and stuff like that, and I got in contact with them. And they ended up getting me a placement to go and work in Spain for the summer. So I went over to a lovely place near Marbella, in the south of Spain. And I spent my first university summer kind of working there looking after some children, learning Spanish and teaching English there. And that was amazing. 

Education is an experience, not just a route to a career

My summer in Spain was kind of life-changing for me. I realised that I didn’t need to have a career when I finished university like straightaway. I met a lot of different people who were travelling around and I realised that there were kind of like loads of different things I could do and doing an English degree or humanities degree didn’t lump me into doing just the one career. So that was a really, really great opportunity for me. When I came back to Queen’s for my second year, I got really involved with the Widening Participation Unit, and started to do a lot of outreach stuff with the university. So I started to help to run workshops for primary school children, who might be the first in their family to go to university and kind of really work with some of the deprived communities around Northern Ireland.

And I found that so rewarding, probably the most rewarding experience that I ever had. I met some really, really interesting people from all over Queen’s and I met some people who

really kind of motivated me and helped me to think about what I actually wanted and to think of education as, or my education path and my degree as more of an experience than a direct route into a career.

Build up work experience where you can

I ended up going and spending my summer in America where I worked for a camp for young girls, and doing a lot of empowerment work with young girls in America, and sort of building them up to feel like they can, they are equals and have the same opportunities. The camp was a no-technology camp, and fully outdoors, we were living in the woods for the whole duration of it. And that was really, really great for the kids, especially some of the girls who had sort of had no confidence in society without things like makeup, or their phones or things like that. So that was really, really great.

Yeah, I loved it. And kind of ignited that passion, again, to work with young people. And yeah, to work, it was nice to get to work with them sort of outside of an educational setting, and do different kinds of workshops and things with them.

Life experience will benefit your career

The experiences that Queen’s had given me made me feel like I could become a better teacher if I had more life experience. So it was really important for me after graduation that I didn’t just kind of graduate from my degree and become a teacher straight away because I wanted to have experiences that I could bring to the classroom and bring to young people to help them become rounded people. I think that school is so much more than just your kind of academic education. I think it was really important to me that I was able to shape children as citizens. So I really wanted to get some more life experience. So I decided that I wanted to do an International Development Master’s.

Global experience is life-changing

My Master’s degree is in gender violence and conflicts. And when I went into the Master’s, I knew that I wanted to do some work in India. So when I was writing my thesis, I got the opportunity to move out to India and become a research assistant for a charitable organisation called Men against Violence and Abuse.

It was about working with men, especially in deprived communities in Bombay, to prevent abuse against women. It was really, really tricky for me to kind of set that placement up, I had to do it all myself. But luckily, whilst I had been at Queens, I was given the opportunity to kind of sort some placements out. I went to college in America for a while and had a lot of support with that at Queen’s, but had kind of been taught the skills to set things like that up. So I went out to Mumbai, and I didn’t know anybody. And going out there was probably the scariest experience of my life. But I did make some amazing friends and I got to work with this brilliant, brilliant organisation. I got to do some really great research with them, which benefited them and also write my thesis at the same time. So kind of a win-win situation really. I worked a lot with boys who were at college, so between the ages of 16 and 18 running workshops, discussing the treatment of women in their society, especially by sort of the older generation of men and how they wanted to improve it and what they already knew we did a lot of training around sexuality, and around transgender people, which is kind of still a very, can be a very frowned upon thing in some Indian societies.

There are different routes into teaching

I applied to a few different teaching courses. And there are lots and lots of routes into teaching, which I think people kind of don’t really realise. I ended up doing a route called Schools Direct where you are kind of placed with a school and you have a university link. So I worked at a school in West Sussex and had a link with Sussex University and found it so rewarding from kind of day one. It was definitely the most nerve wracking thing I’ve ever done in my life. My interview was to teach a year eight class of 13 year olds, I had never taught before, I had kind of worked with, with young people to do workshops and things like that. But there are a lot more interactive than lessons where I had never kind of led from the front like that. So that was really scary, but it obviously went okay, I got the position. 

Life throws your curveballs

I went onto my teacher training in September of 2019. That’s was an absolutely exhausting year. I think a lot of people say that teacher training is one of the hardest years of your career if you become a teacher. I don’t know if I’ve been in the career long enough to confirm or deny that. But I can definitely say that it was exhausting.

Funding for teaching degrees is quite limited. It’s becoming even more limited. So I was having to work at the same time. I would go to school Monday to Thursday, University on a Friday. And then Friday nights, Saturdays and Sundays, I would work at a restaurant. I was lesson planning and marking in the evening, I was still writing University assignments. I was absolutely shattered. And when the pandemic came in the March I was our placement stopped. And I was absolutely crushed.

Honestly,, at first, the pandemic was a bit of a, I was slightly grateful for it, because I don’t know if I would have been able to keep going at the rate that I was. Luckily for me, I had been offered a job just before the pandemic hit. And the job that I had been offered was to start in June. So I had a couple of months between finishing my teacher training and starting my job were kind of nothing was happening. And then I started my job in June and I started teaching online, which is not something I think any teacher had ever planned to do was a massive learning curve as elsewhere a lot of things during the pandemic. But I found it really rewarding, you know, found that I was kind of getting to know some students online, which was really nice. And, and yeah, it was great. And then I went and started in school in September, and have been at the school for just over a year now.

You’re still learning on the job

During the year, I have been involved in a couple of other things. I do some mentoring. So I do mentoring for students who are often economically deprived eor socially deprived in some way. And I also work with the woman’s voice group that we have in school. I do some mentoring there and I help run some some workshop sessions, which is kind of more like the stuff that I had been doing before.

I have found teaching so incredibly rewarding. I absolutely love it. I think that’s the skills that I learned at Queen’s, the things that I was able to do in terms of student ambassador in terms of working for the WP Unit, in terms of the trips abroad, going to college in America, working in Spain… they helped to set up for me all of that really. It gave me a huge amount of confidence. It also allowed me to be independent and kind of gave me guidance on how to do things whilst ensuring that I did them myself, which I think are things that you kind of don’t necessarily learn whilst you’re at school.

The hours are long

In terms of my career now, I think that people massively underestimate the hours that go into teaching. I leave my house by seven o’clock, most mornings, and it is not uncommon for me to get home, you know, half, five, six, I would say. The last week of term has been quite lovely, because I’ve been able to leave nice and early.

There is always extra, your job is never finished, there is always extra things you can do. There are always kind of students that you care about that you want the lesson to be tailored for them in a certain way. There are always more things you can plan. There are always more parents you can contact. It’s a job that is never finished. And it has been really, really important to be able to prioritise tasks in, otherwise I would live at school.

So that has been a thing  I underestimated, kind of how never ending the to-do list is and the fact that you just can’t like it’s it is impossible to do at all. I am a person who loves to finish things and you just can’t do it. So I think I definitely underestimated that.

The rewards are huge

Working with young people is just so rewarding  –  seeing the difference in their progress both academically and as people is phenomenal; having kids come and tell you that they love your subject or they have a great lesson,; having kids email you over Christmas to say Happy Christmas because they have built relationships with you. Back in May, I had a group of students invite me to a birthday party in my classroom for me, where they had baked me cupcakes and decorating my classroom and hid in a cupboard.

Lots of people have said to me that they think they would enjoy teaching, but they think it would get really samey which always shocks me because I have never done anything which has been so varied in my life! I can teach the same lesson four times in a week, and it would never be the same.

And just  knowing that you can shape their future. And knowing that, as well as being able to shape their future, you can really make students feel seen and feel represented. 

There are no career wrong-turns

To an extent there are no wrong decisions. I think that everything can teach you something. I think the decision, the people that I have met because of the choices I’ve made… I can’t imagine my life without the people that I’ve met at university or my travels in in the different organisations that I’ve worked for. And yeah, I just think that things come around. If you’ve done something and it’s not right for you, then make another decision and find something else. I don’t think that careers these days have to be linear.

I felt a huge amount of pressure coming out of university to know what I wanted to do. I felt that from my family, I think, to kind of know what I wanted to do; to get job; to settle down; to make money for myself. And actually, it’s okay to just take a break to figure things out to try different careers. You don’t have to get it right first time.

You can re-watch Maddie’s recent live stream here:

https://www.qub.ac.uk/sites/graduate-support/UpcomingLiveStreams

Categories
Employer Engagement Employer events Employer Insight Employers Gradfest2021

Five Tips for Building a Career Around Your Passion

Natasha Sayee, Head of External Communications at SONI Ltd,  the electricity system operator for Northern Ireland on how she harnessed her passion to drive her career.

Natasha Sayee, Queen’s Law graduate and Communications lead at SONI LTd.
  1. Don’t rule anything out

When I was at Queen’s, if you told me I’d end up as a senior manager at a utility company, I really don’t think I would have believed you. I have a love of geography and environment and of nature. And I was a young Greenpeace activist. But I also had a love of debating, of the stage and of public speaking and was involved in local radio from I was about 16. . I wanted to be on TV. And I wanted to move in to reporting using my investigative nature, my passion for public speaking and my love of current affairs to become a reporter. And that’s what I did. I completed a Law degree. Then I moved to England where I did a post grad in Broadcast Journalism, worked my way through the BBC, until I was the most senior general reporter in the Belfast newsroom, and acting Ireland correspondent. And I worked on every story imaginable from the MTV Europe awards coming to Belfast to the unfortunate economic downturn and from elections to crime. I was at the top of my game, but it wasn’t exciting anymore. It wasn’t a challenge. And so I stepped into business, I haven’t looked back, I lead a team of amazing PR, Media Communications and engagement specialists doing the most challenging work I’ve ever done. What’s amazing about this role is that it’s a complete blend of everything I’m good at and interested in, so people, current affairs, and with that focus that we have on climate change. Well, I just come full circle in terms of my love for the environment and sustainability, which I really care about. 

2. Challenge yourself

I am really passionate about what I do. And if it’s challenging, then I bring my best every day. If ever it forces me to drive hard, then it is something I will stick with. And if you’re like me with a fire in you, with that drive, harness that passion, hook it into your career, and keep moving until it feels right and you will succeed. A Law degree from Queens has provided me with a really solid platform to allow me to make all of these jumps and leaps. It says to an employer that you’re informed, you’re considerate, you’re investigative, you’re confident and analytical. You could be a judge, it could be a barrister or a solicitor, an in-house solicitor, or you could become a reporter, or you can become a business leader… with a Law degree from Queen’s, really the world is at your feet.

3. Don’t be blinded by passion

I think at times my passion has blinded me, particularly perhaps when I was at the BBC, where I would have gone through walls to succeed without perhaps taking on board others or their feelings or collateral damage, really. And you can really only get so far on the steam of your own passion. To be truly successful, you need to take that passion, use it to motivate others, collaborate with them, understand what makes them tick. And then think about how you can combine all that fire together to achieve. All that’s possible. Passion is a great thing to have. It’s a warrior’s traits, but create your battalion. Don’t do it on your own, network and make those friends for life. I mean, my best friends are my family. I met them at Law school at Queen’s, they’re my units; they’re my power source. I just couldn’t imagine life without them.

4. Be a team player

You know, people with passion are warriors, we’re fierce, we’re strong. But I’ve learned that that can be intimidating. And that can lead to isolation. So don’t do a solo run, find your squad, find your network, your Battalion, you’ll achieve so much more together. And it will be a much better experience for you. You need to be empathetic as well. What issues are your colleagues dealing with at home? How can you support them? You know, really, relationships are the absolute cornerstone of good business, taking time to get to know those you’re working with. If someone doesn’t sound right in the phone, you’ll know that they there’s something wrong or if someone is on a video call, but maybe isn’t making as much of a contribution as they would normally. Well what’s going on, you know, you need to find that out and try to help that’s really important.

5. Give your passion context in an interview

If you’re interviewing for a role, display your passion proudly, and it will shine through, but make sure you back it up. And that means giving examples of how you’ve put your passion into play, to go the extra mile, whether that’s being top of your class in your subject, whether that’s volunteering, coaching others or taking on extra training. And try to keep a lid on your passion during an interview. What I find throughout my whole career, and it continues to this day, is that nerves and passion can be a really dangerous combination. So it can go one of two ways. You can appear arrogant and overconfident, , or you can get jittery, and you can end up waffling. So breathe, prepare, prepare again. And when you get into that room, whether you’re presenting or you’re sat in front of an interview panel, plant yourself, like a big oak tree, you know, really sink your feet into the floor, like you’re growing roots, and take some time to blossom. Channel that passion that you have to keep focused on what’s important and look after yourself and others. Passion is an exceptional standout quality. But it is like magic. And you have to challenge it and control it and make it work for you. 

You can stream Natasha’s recent talk on the Gradfest2-21 site here:

https://www.qub.ac.uk/sites/graduate-support/UpcomingLiveStreams/

Categories
Creative thinking Creativity Employer Engagement Employer events Employer Insight Employer Panels Employer Q&A Employers Fusion Antibodies Gradfest2021 KTP Lateral Thinking

Problem solving and creativity in a graduate role

Leona McGirr, a former KTP associate at Queen’s and a Team Leader at Fusion Antibodies on how to hone your lateral thinking skills to land that graduate role.

Leona McGirr, former KTP Associate at Queen’s

Why are problem solving abilities essential in virtually in any graduate rule?

Yeah, in any job, you’ll always have to solve problems…There’s always an opportunity to solve a problem. Anything from small like fixing the printer to something bigger, like what we’re working on and trying to find a treatment for COVID. And so there’s always an opportunity to learn and develop these problem solving skills.

How can you develop this problem solving skills and demonstrate them to the employers to the recruiters?

Look at the root cause of the problem and ask the question, why. Start tweaking things, and see, we’ll see what you get, essentially, instead of just spending and buying a new something, and so can always ask the question, why and if you give these examples to the employer, that they will say that these skills are transferable. 

How will interviewers assess how you approach the problems? And how can you demonstrate your logic and implementation to the recruiters?

Give loads of examples and those different examples both in your personal life and in work because as I said, all these skills are transferable. And it kind of gives the people who are interviewing you an opportunity to see what type of person you are and how you solve the problems and how you go about doing this. 

How can you answer a problem solving competency based question? How can you answer them?

We would always use the STAR method, which is you say the situation, the task, the action and the result. And so just make sure to include each one of them within any example that you give, that’s usually the most common way of doing it.

To what extent can games such as Sudoku, or Chess, can help strengthen your ability to swing strategy early and creativity?

I actually think all scientists love chess as well. It essentially lets you kind of plan ahead and see the bigger picture and see how one little thing that you do can impact and essentially either win the game or lose the game for you. Again, it’s very transferable into science trying to fix a wee problem on a stage every time.

Are there any problem solving techniques you can develop or refer to our students?

So for us in R&D, our standard way would be root cause analysis. So essentially, you ask the five why’s. So for example, an experiment didn’t work? Well, why it didn’t work? Because the two proteins didn’t bind? Well, why didn’t they bind? Because maybe one wasn’t stored correctly? Well, why wasn’t it stored correctly, and then bring it down to well, actually, there wasn’t enough space in the fridge. So even though you thought it might have been one thing, by the time that you break it down and ask why every stage, you realise that it’s actually something else, and it ensures that it won’t happen again.

What is creative thinking? And how can you demonstrate it?

It’s really having a different viewpoint and a different perspective on a problem. And I think that’s essentially key. For example, in my current company, I was the first chemist in an essentially biological company. So I was able to offer a different perspective on things. And it’s usually quite creative in comparison to what everybody else might think. And it’s just drawn on my existing skills and experience.

Why it is so important to show a recruiter that you come up with an innovative solutions to a problem, or an improved way of doing things? Why it is so important?

Because it shows that the candidate is willing to learn, and they’re innovative, and they’re creative. And essentially, in a workplace, everything can be improved. The worst thing, what we want to hear would be somebody who says, this is how it’s always done, instead of asking, why has it been done? And just don’t accept the first answer. Always keep asking why, and how can you improve? Both in your personal life and in work.

Why do recruiters like to see a creative thinking in a graduate hires? 

Well, it really shows the potential and shows that somebody can take initiative to try and solve a problem where more sided escalating, and having that under control, and that there is a lot of potential that you can develop that particular skill. So we’re always keen to see that.

So how to demonstrate your creativity in graduate applications, or let’s say in interviews?

Yeah, give loads of different examples, and be it something you’ve done, maybe a hobby even. It’s really nice to hear all these different examples, instead of always referring to one example, maybe your degree, always ask or always talk about personal life, part time, jobs, everything, because it allows us to see what type of person you are, as well and a lot of times, the stories are actually really interesting.

Okay, how do you develop or improve this, so, you know, creativity skills, how to improve it?

I would say just take every opportunity and go take a few risks, and don’t be afraid to try and do something outside of your comfort zone. With every stage of my career, I have challenged myself, and have always had a very steep learning curve. And I think that is actually quite a lot of fun. And again, it allows me to be creative in different ways and drawn different strengths.

So can you give us some examples of lateral thinking to draw on in an application process?

Yes. So essentially, think outside the box, and don’t take the most obvious answer as being the root cause. And if you can disprove something, well, it then in theory can be a possible solution. Ideally, what we would do is we will get a post-it note and we’d all sit around and be like, well, what happens if this was the case? Or I wonder, could this be the case? And you just go crazy with this and don’t rule anything out.

What are the links between problem solving and entrepreneurism and a good leadership? 

I think being an entrepreneur and a true leader, you need to be innovative. You need to challenge yourself and not be scared to take a few risks. And the most important thing is to learn – the road to being an entrepreneur and your own career is bumpy. You can go on a few circles, but as long as you learned, that’s the most important thing I think.

So how can you problem solve in a workplace? 

Anything from something minor like fixing the Wi Fi, fixing a computer, fixing kettle, they are all problem solving. So initially asked me, well, what’s the problem? or how can I make this current situation better? You can always improve just incrementally try something, try different lead and maybe see what the result is and just document what that result is, and see, can you improve?

So how can you bring this creativity in your graduate roles?

I would learn around the subject and draw on your own past experiences. I don’t think there’s, no such thing as a stupid suggestion. All ideas are good ideas. A lot of the time, you need to ask other people for advice as well and see how they would approach something.

Don’t be afraid to take a challenge. Take all the opportunities you can. I still don’t have my own career figured out, I don’t know where I’ll be in 10 years, 20 years time, but I know it’s going to be loads of fun. I would advise anybody to take any opportunity and just have fun along the way.

Interested in KTP at Queen’s. Find out more here.

Categories
employability Employer Engagement Employer events Employer Insight Employer Panels Employer Q&A Employers Gradfest2021 Technical skills Technology Version 1

‘University graduates can be the catalysts for organisational change’

Dermot Murray, Senior QA Engineer at Version 1 gives his top tips on embracing workplace systems and tech.

Dermot Murray, Version 1

Why would you say enthusiasm to embrace tech is important in graduate roles?

It’s very important. Just in terms of the kind of innovation and bringing a fresh perspective to companies. So, like graduates are at the forefront of theoretical thinking. And what we’re looking to do is actually apply this knowledge into the real life and into the work industry. So, like if you take for example, a lot of kind of, you know, hardware and software, you know, the iPod Touch, for example, let’s say you know, it’s quite redundant nowadays because things change very quickly. And what we’re looking at is innovation and more efficient ways of working in industries, so, you know, one thing that companies can fall in the trap of is, you know, being reluctant to change. And actually graduates can be the catalyst for leading change. An example I can give would be, you know, the pandemic, for example, working from home. This is the kind of new normal that everyone’s really in, but you know, your university experience user being at the forefront of this, and how did you adapt and overcome these challenges? You know, the initiatives you use brought in terms of communication, engagement, socialising? These are all the things that need to be transferred into the industry. And these are things that we’re looking for. So it’s extremely important for enthusiasm and embracing change.

In what ways does your business rely on tech to maximise performance?

So it’s no surprise that for Version 1, it’s absolutely essential. So, we are consultancy, and we do specialise in supporting the digital transformation for clients. So we bring people through a journey using various technologies, what we try to do is use the cutting edge to deliver for our clients. But internally, so that’s the probably technical side. But you know, what we actually do ourselves is we use it to communicate and standardise. I’ll give a few examples of, you know, some of the kind of tech initiatives that we do, we have a podcast, you know, once a year one in which we have conversations within the industry. On our website, we’ve got webinars, blogs, white papers, news articles, and these are things you know, to engage with the industry and engage with many different people, social media platforms, that Instagram that I’m on right now, we’ve also got Facebook, LinkedIn, etc. You name it for contact. And internally, as much as maybe you know, us, us and university, we’re using teams to communicate with clients. And finally, then, you know, we’ve got like a SharePoint with a widevariety of tools, for using timesheets, you name it, so absolutely essential, yes indeed.

How would you go about proving ability to use common programmes and apps in an interview?

That’s a good question. It’s hard to kind of slide that into the question, how you’re phrasing that. I think the star approach is quite interesting. So, you know, kind of being concise and what that really is – situation, task, action and result. And maybe within the action, you could incorporate these kind of common tools and what you’ve done. So maybe an example that I could give would be that, say, one of your modules, and you’re required to do presentation, will, the action in which you can provide could be, you know, using PowerPoint efficiently and effectively, to relay the information to your peers, to you know, everyone, like the ultimate result being you know, like you achieve top marks. And also, there’s definitely ways of fitting into the question tools in which you know, you can, you know, provide results for if that makes sense.

What examples can you use of innovating to maximise technology?

One example could be for a solution, there could be an alternative tool or technology that could be used, or maybe you could extend in a technology. So for example, that’s you know, we’re on a Teams meeting, Microsoft Teams, and we’re trying to kind of collaborate together, you know, some project, there’s a tool – Slack, which can actually be used for sketching. And that’s quite useful for like, you know, drawn with feedback, kind of in sketching, going through walk walkthroughs so you know, instead of using teams, maybe you could migrate your kind of communication to Slack. The point on expanding then is, you know, using it in additional scope as well, slack also has like a kind of app directory as well. So you can add in polls, you know, chatbots news feeds. And there’s different ways of just, you know, not kind of following what is set in front of you, but actually using your initiative and, you know, embracing the tech really, and, you know, leading on further so I suppose.

How would you advise a student to show their passion for tech when they don’t have a tech background? 

So, I suppose from my perspective, I have to put myself out of the mindset of being in tech. But that’s, I think, a good way of kind of, you know, showing your enthusiasm can really be through hobbies and interest, really. So that’s dependent on the person, but I’ll give you an example, maybe of a few kind of hobbies and interests that I have, you know, if I’m reading a book, for example, you know, I’m interested in reading, specifically, one of the books I’m reading right now is on the stock markets, flash boys are called, and it’s on high frequency trading, and the kind of idea of being closer to the stock market servers. Think sports, you know, we’ll play a bit of football. And I’m kind of using, you know, stat sports. So it’s kind of integrate and, you know, heart monitor, kind of initiatives and all that stuff. And then Sports Science again that podcast I’m interested in, there’s one, dark net diaries, but just kind of cybersecurity focus. So even though I’ve kind of got my technical job, if you picked up the side, there’s a whole wide range of kind of, you know, industry within tech and these tech tools in which you can like, kind of, take your hobby, and maybe think of, you know, some kind of innovation in tech tools that you can use to, you know, showcase that. So, just a few points of my interest might not be to impress everyone here.

How can you show that you have the ability to adopt and use technology in an interesting way?

Yeah, so I think you could maybe think about how you can use it an interesting way, think about, like, what you’re currently using stuff for the think of like, you know, your smartphone, for example. It’s got so many applications in which you can download, as I mentioned, with your hobbies, you know, Strava, being able to, like, you know, detect your matrix of roaming, for example, everything, these are kind of, you know, common applications that you don’t really think that you’re using, but you’re actually using, think of maybe, you know, smart appliances, for example, around the house, you might have kind of smart TV, or smart lamp, and how you can actually then, you know, showcase that and help people. So I’ve got family that always asked me ‘Dermot, how do you do this, do that.’ And I’m always kind of demonstrating to them, but also by kind of, you know, using this tech, you understand it more, and you can actually demonstrate it to other people. And that really helps with your show of skills with kind of, you know, leadership, it helps for what the industry is really looking, you know, you’re looking a community of practice people who share, collaborate and transfer knowledge together. And just by getting cool, and getting stuck in really kind of corny, it’s not.

How can you embrace technology and help others to do so?

I’ve really touched on that and for example, of maybe helping, you know, that’s, you know, like, update the latest software on his phone or laptops, for example, some security plan says, and my mom dad’s face, you know, helping them kind of just stuff yet. And that’s kind of you know, one of the things really just by getting involved and getting stuck in even necessarily you don’t quite understand that at the time but by getting involved in that tool, and helping other people you know, you’re helping yourself as well. And I think it’s just kind of a stage of getting involved really is the best way to do that.

How important what would you say, is practical experience of workplace technology.

So, I do think it’s kind of very important, you know, you’ve got the theory behind it, and you want to kind of, you know, put it practical. So that’s the kind of stuff you know, with uni, you’d want to take into the industry and kind of get stuck in. And that really is the word kind of get stuck in. I never imagined myself kind of growing up to be a software tester. But getting involved in the IT industry, you see kind of what opportunities arise. And not even just within the kind of tech sector, think about the other different industries, in which you don’t necessarily know what you’re getting involved in, but by you know, utilising tech tools and, you know, embracing innovation, think of that as the bigger picture rather than, you know, specifically just tech related, but innovation. Going back to kind of, you know, tech, there’s a lot of open source tools that you can use, and they will be free to use in terms of, you know, try and find the right things, there’s a lot of free trials of stuff. So for example, maybe like Photoshop or video editing skills, if you need some experience, but then in industry, or within a kind of, you know, hobby that say, I don’t know what but you can maybe use that for like 30 days or seven days, and that might be sufficient to kind of pick up your skills. Finally, as well, like, there’s, if you’re going technical, there’s, you know, Azure has free courses for students, and it also has a free account where you can get, you know, up to 200 pounds, etc, you know, that kind of sandbox and play with kind of technical tools. And, yeah, I think as well, one important thing is even like the practicalness of social media is so important, and a lot of kind of students and people forget, you know, how important it is for companies. So even just, you know, you’re you’re getting full freight and with kind of social media, and that practical way of applying your skills. 

How can you demonstrate that you have developed key workplace skills, and technology?

Yeah, so the demonstration then is kind of, by providing and showing examples of how you’ve kind of came up with that, I think, like, by demonstrating as well, you need to kind of understand, firstly, that it depends on the role. Or at least, like, there’s a lot of opportunities in which you can actually, you know, enhance your skills, I would give examples of, you know, on LinkedIn, if anyone’s involved aon LindkedIn, there’s a lot of webinars in which you can kind of do get involved within tools and tech and understand kind of components. As well as that specifically within your industry. I think like one or two personal references, which I used to be Udemy. And it’s good for kind of, you know, harnessing and developing skills, and then being able to present them and relay them back into work back into my CV and back into kind of, you know, day to day skills as well. So there’s a lot of opportunities out there. And there’s a lot of kind of free things that you can view online and just taking upon each of the applications as well, such as meetups really, like might be a bit hard during the pandemic, but embracing the change, maybe you know, Slack or, you know, Teams might be a good solution for that. So webinars. Yeah.

What soft skills would you say go hand in hand with tech skills?

There’s, there’s a lot really like, one thing to think is, is well, that, you know, technology skills are just tools of making your soft skills more efficient than effective. So like numeracy skills, for example. I mean, that that’s really given within the IT industry, you know, you could talk about coding performance or all aspects, but not just specifically with the IT industry, like you can think about, you know, your communication skills with putting this many times but social media, using teams, you know, creativity skills as well. creativity to complex solutions, like my job is doing quality assurance, and it kind of plays into analytical thinking and problem solving. And by problem solving, you have to be very creative on you know, there’s a lot of constraints to the problem and how you fix that. So there’s there’s definitely ways to express willingness to learn as well. So embracing the technology which is the key point of everything, being able to, you know, go into new skills and new tools and test new systems up correctly. And even gone non technical within the IT industry, you know, there’s a lot of project masters and kind of, you know, Scrum masters etc project manager sorry that, you know, we really focus on organisation and there’s a lot of kind of tools that are available to you know help kind of do that, calendars, JIRA for, you know, management. So, they’re inextricably linked, really in my opinion.

What would you say you should include in the IT skills section on your CV?

Yeah, that’s a good question. I suppose it’s dependent on the possession and the industry, I mean, you should really do your research on kind of, you know, what type of roles you’re applying for, and kind of think about that, I think, but whenever you were talking about the common applications in the office 365 suite, you know, there’s always, you know, opportunity ability to kind of show that, and that’s, you know, applicable across any industry. Think about the bespoke software on which you can use, might go back to, you know, if you’re doing some design with somebody with a website in Photoshop could be useful, you know, five years from now, that could be a tool your skill to be included. But going back, then definitely have a look at the industry standards in which you’re applying for. So if I go back to my kind of key position, I’d be looking for kind of buzzwords with selenium, kotlin, cucumber, postman, Java, just you know, as an interfere. And if I just see that within an application, that would pique my interest, and you know, like, that would be the same thing that you need to think then is going to position like, take up the industry standard tools, and learn a wee bit about that. So whenever you go into, you know, an opportunity or an interview, you’re able to kind of, you know, demonstrate ‘Yes, I know what that is certainly’. Also, it’s always nice to kind of add in any certifications that you’ve got within your university – Udemy courses, as well as other mentions. And definitely, as well, like, you can also maybe use going back to the kind of soft skills that you’re mentioning, you can maybe then use IT skills to support your soft skills. So I’m good at communication. Here’s a reason. So evidence based as well so it’s ready and can be used really.

Interested in Version 1? Version 1 are currently recruiting. You can find details of their current vacancies on the Gradfest2021 site

Version 1 are proud sponsors of GradFest2021

Categories
Employer Engagement Employer Insight Employer Panels Employer Q&A Employers Uncategorised Version 1

“The Google news tab can tell you the most recent company info, so you are not caught out in an interview”

Graham Ryan, Strategic Resourcing Manager at Version 1 gives his top tips on navigating the graduate recruitment and application process.

Graham Ryan, Version 1

How can I use my LinkedIn profile to stand out?

Okay, so first, depending on what you’re interested in from a business point of view, you know, follow the companies or [graduate] programmes…writing blogs, as we know, for the last couple years is a huge thing, you know to comment back on people you are following that are in your area that you either want to get into, or you’re in at the moment. But also don’t forget the personal side, your own interests, things like that don’t feel that LinkedIn is purely just from a business point of view. If you write a blog on something you’re interested in, that’s not necessarily in the area, you know people, you know, people like that and people are open minded, but definitely get involved, certainly from a blog point of view and liking and sharing material.

How do I build valuable work relationships in a virtual environment?

Okay so, when you’re coming onboard and starting in a new role you have to make a good first impression – that’s key. Regular catch up sessions with the business, don’t be scared to have chats with different people across the business. Gain trust from others by keeping up communication.

So, if I was going to do one thing today to make me stand out in the recruitment process, what would that be?

Just one of the key things here as far as research, you’ll find a lot of people do this but when you’re Googling a company just go in news tab, find out the recent stories so you don’t get caught in interview if a company has had a recent win they ask you about. Have a look at the news tab of Google when you are going for an interview in a company, it’ll give you the recent news just in case it’s brought up and you never know it might not be brought up, or the candidate could bring it up, which would be obviously very impressive, if someone did that.

What is the etiquette for virtual meetings? Should I keep my camera on, should put my hand up to contribute and when should I use the chat feature?

So obviously always camera on, unless you’re told otherwise. Certainly, camera on in interviews settings and meetings. The chat is used throughout, some people raise their hand on Microsoft Teams for example or else just write a comment if it’s a question or something like that. Don’t be afraid of what the right thing to do is, all the tools that are there, so put up your hand or write in the comment section… don’t overthink it. Don’t overthink it, don’t be worried about it. There’s no right or wrong way.

If I don’t like my job how long should I stick at it?

You might get better opportunities to move into different roles in the company. The opportunities are not going to be handed to you then, and you know if you get in, put your head down. Mightn’t be an area where you want to end up or stay, but just work hard on it and all of a sudden you’ll see the opportunities come at you, without a shadow of a doubt.

What are the top skills you’re looking for in graduates?

So in terms of technical skills first anyway in terms of that so like software engineers, it’s a big thing at the minute, data analytics, business analysis, DevOps engineers their level of skills and soft skills, well maybe we can upskill on themselves, you know, depending on the company, certainly development is a key area that we’re looking at. 

What support will I get starting a new job working from home?

You’ll get senior leaders in the business who are really impressed when graduates reach out to them. People are easily accessible nowadays – I know it’s not face to face but everyone’s online – a quick catchup for a 5-10 minute chat – you know it’s there. It’s seen as a really positive thing for senior leaders. 

What do you love to see in a new recruit?

Attitude, someone who’s very driven, open-minded. If you come with all the knowledge but a bad attitude a wrong attitude. Certainly, someone who comes in fresh and ready … It’s just a good idea to try different things and to get involved in different things based on the different projects and different teams and to hit the ground running.

What can I do to make myself more employable?

Okay so, so, upskilling. Use the time to upskill if you’re out of employment. We’ve seen in the last year people taking up banana bread and people have done stuff with their career as well – just explain what you’ve been up to as well.

What is the most common mistake you see in interviews?

Like at the end of the day an interview – it’s, it’s a conversation with a stranger. When you’re having a conversation with a stranger on the street you don’t just shut up shop. Treat it as a conversation that the interviewer’s trying to get more information out of you. So if you don’t know something or you’re unsure – get them to reword the question, what I would say certainly if you don’t know you don’t know. Be aware of the waffle – it’s natural because of nerves. But in terms of an engineer because it happens it’s actually taken for nerves as well as the press that every given question, but just think about it from that aspect. First impressions are key you will get some hiring managers that will listen to what their thoughts are, you know – have a smile like we do on a face to face smile and a strong handshake. Be yourself. Because if you come in with a shop. You know it’s just hard to come back from that.

Where can I find opportunities?

Ask your mates who’ve been through it recently or their siblings – you’ll be amazed at the different companies, you’ll get by reaching out to your friends and things.

If you Google news on a company how can you drop it into an interview without it sounding rehearsed?

You just say for example, there’s always a situation, when you get an opportunity to ask questions. Just say I noticed you won that or you’ve acquired this company – can you tell me a bit more about that? Bring it forward in the interview and wait until the end. 

What could I ask at the end of the interview?

Keep away from the question to ask for salary and things like that. Another thing you could say is, how would ideally a person succeed in this role? How could I shape this role? Rather than “what are the benefits?” Another thing to say is just, just not to curse. I know it sounds easy, but just to be conscious of that.

Interested in Version 1? Version 1 are currently recruiting. You can find details of their current vacancies on the Gradfest2021 site

Version 1 are proud sponsors of GradFest2021 

Categories
Adaptability Discover EY Emotional Intelligence EY Gradfest2021 resilience Workplace Culture

“It’s important to be able to adapt to any change that comes your way.”

Rebecca Sinclair, a Student Talent Advisor at EY’s London office on why employers value cross-cultural sensitivity and emotional intelligence. 

Rebecca Sinclair, EY

What is cross cultural sensitivity and awareness and why is it so important in the workplace?

I think for me cross cultural sensitivity is really about cultural awareness and being able to work with different people from different backgrounds to you at any level. So maybe as a student, you know, working in teams of different people, welcoming people from different backgrounds to yourself. And then also, when you’re working your colleagues, your manager will when you become a manager, the people that are working with you might be from different backgrounds, or cultural backgrounds or otherwise. So I think cross cultural sensitivity and cultural awareness is being aware of those differences and celebrating those differences so that everyone feels like they can bring their best self to work really, or to whatever environment is,

Do you think an international experience like study experience or work experience abroad might help develop that skill?

Definitely, I think any experience you can get that puts you in a maybe out of your comfort zone, or that helps you to meet people from different backgrounds, you get different experiences under your belt will, will help. And there’s no better way to get exposure to different cultures and different ways of living and different lifestyles really than to travel. And things like a year abroad or study abroad or traveling, you may not always get the opportunity to do that at a later date. So the more you can make the most of opportunities that come your way the better I think.

What is emotional intelligence? And how is it valued in the workplace?

I’ve actually done some learnings about this. Recently, we have had the EY badges programme, and I’ve done their badge in Teaming. So quite a lot of the learning was about emotional intelligence and more of the people side of things, I think. So emotional intelligence is different to, kind of, IQ that you actually think about. Emotional intelligence is having that understanding of other people around you, and learning to be aware of other people’s emotions, or how they might be handling a situation so that when you’re talking to people, you’re working with people, you can pick up on those natural indicators of how they’re feeling. And if you’re, you know, delivering news, you can start to get to know that person. So you can think, you know, what questions might they have that are going to come up from this? What concerns or other emotions might they be feeling? So you can be aware of that so you can learn to adapt your style, so that you can work with them really well?

What type of role would require emotional intelligence?

To be honest, I think any role that you are dealing with any people in any, any platform, it would be useful skill to have in terms of emotional intelligence. Particularly in professional services, the roles that you’re working with clients, and you’re building those relationships with clients, which for us personal services, it’s what we do giving guidance to clients. So having that emotional intelligence skill, being able to collaborate really well with your colleagues or with your clients can really help and you can build that positive relationship with your client. So it is definitely something that we look for, throughout the process, that ability to work with others that are different to you, if you’re in a group exercise, making sure you’re read in the room, and you’re making sure that everyone’s you know, everyone’s comfortable, and they’re able to share what they think if someone’s being a bit quieter, you know, check in and see if they have any thoughts that they want to share what they think about that’s been discussed so far. So it is definitely a really important skill that we look for during the process.

What other skills are linked to emotional intelligence? 

So yeah, there’s loads of strengths that are closely related to emotional intelligence. The ones that come to mind are resilience. So that’s one of the key strengths that we look for throughout the process. So resiliency, to keep a positive mindset and when challenges and problems come up, maybe you need to take a minute, think about what’s happened, regroup, and then keep towards that goal that you want to achieve and maybe that goalpost might change, but you still have that resiliency in you to keep going. So resiliency is a key one, and that links to team working and emotional intelligence, you know, being able to kind of rally your team around you, if you’re going through maybe a budget cut, or the switch to working virtually rather than work in the office, you know, trying to keep positive and, you know, working with your team to help everyone get through what could be a talent or could be a difficult time. So resiliency is definitely a key one. And the other one I’ll mention is adaptability. So this is another one of the strengths that we look for being adaptable is really about links very closely to resilience that looks better as a team working, and it’s about being able to adapt to changes that come your way. So if a that’s the scope of a project changes, or the budget gets cut in half, it’s about being able to still regroup, figure out what changes you need to make implement these changes. So maybe you need to have a change of timeline. And you might need to think, okay, what’s now our biggest priority, because we’ve got less time to get things done. Or if a date changes to five years in the future, maybe this project now needs to completely change, it becomes something different for the time being, until there might be other priorities that you need to work on. So I think being adaptable, and being able to collaborate with others around you know, what you can bring to the table, knowing your own being aware of your own emotions, and what you’re good at and what you’re bad at. And when you perform your best is all really closely linked, I think,

How would an employer, for example EY, assess emotional intelligence? 

Our application process is partly through, like online tests. And we have a job simulation, which is the third stage at the final online test, and that’s linked to the job that you’re going to be doing. So for that one, you’ll get questions that are linked to the role. So say you’re applying for consulting or you’re applying for insurance or tax, it’ll be linked to that role. And through the questions that you’ll get there. We’ll be looking for that, that strength. So how do you work with others around you? How do you handle a change in in what’s going on? So you might get questions around, you know, how would you handle this particular situation? Or this news has come out or this something’s changed in the- your managers running late? Or the client wants something different? How do you handle that? So we’re looking for that resiliency? We’re looking for that collaboration? How do you work with others? And then at the Assessment Center, which we call that experience day, you’ll have different tasks that you’ll do. So some of them will be one to one, some of them will be in a group. And throughout, we’ll be looking for that collaboration, strength. So, you know, how do you work in a team? How do you communicate your ideas, and also how to make sure that everyone else is also contributing their own thoughts, making sure that everyone’s getting the chance to share and hope bouncing ideas around and how you then kind of bring those ideas together into the final outcome. And then the last stage is the final interview. And this is with a senior member of the team that you’re applying for. And again, they’re really looking for that collaboration, you know, so you might want to have some examples in your mind of how you’ve worked in a team, what the team achieved, but also, what did you personally do towards that team success? How did you support the team? How did you make sure that everyone, you know, kept going? Did you face some challenges? How did you regroup and keep that going positively? So it’s a vital skill anyway, but it’s definitely really important for us because we work so much with clients. So it’s a really key area that we look for.

And how can you develop that skill? 

So, there’s two different ways to think about it. So there’s sort of thinking about the theory side of things and developing the strength. So there’s loads of good resources that you can do in terms of EY, I’ve done the EY badges. So I’ve done I could spend hours talking about it, but I’ll keep it nice and succinct. So I’ve done the teaming badge, which is very much about you know, how you work in teams, how you can make sure that the team is working effectively. Maybe you’re working like virtually as we are now maybe you’ve got colleagues that are in a different country or a different time zone, you know, how do you work together? So there’s learnings he can do through those kind of badges. There’s also a badge about diversity and inclusion. And that was where I learned a lot about, like cross cultural, we’re talking about a bit earlier about how you can work with people from different backgrounds. So there’s learnings you can do in that. And there’s lots of good courses on things like Udemy, about working effectively in teams and cross collaboration and cross cultural experiences. There’s also things you can do like on watching TED Talks. So I watched a really good TED talk that was called the power of introverts. And that was about something about their experiences of being an introvert and how they’ve gone through that experience, and how you can be making sure that those are quieter, and your team can still feel included. So there’s that kind of learning aspect to it. So is that good books and TED talks and YouTube videos that you can get involved in. And then there’s also the experience side to things. So when you’re thinking about your own experiences, whether it’s like workplace, so anything working in a team, you know, a consulting firm, or working in a team at a supermarket, or working in a team at a cafe or anything? What team experiences do you have? You know, try and think about who’s on your team? Or who’s in your, your business area? And how do they- How do they work? You know, and think about your own experiences? When are you happiest? What are you doing at that time? When do you feel stress, what might be causing that stress? And the more that you can learn about your own performance and your own emotions and what kind of drives you, you can then start learning about other people. And then you can bring that into practice, when you’re thinking about interviews and preparing the interviews, and thinking about what teaming experiences you’ve had, and it’s the in what did the team do? What did the team achieve? And then what have you done towards that? What’s your personal contribution to that team working?

Do you think a gap year might develop that skill a lot more?

So from my personal experience, I always went straight into the next stage, and I never took a gap year or year abroad or anything like that. It’s not essential, it’s not something that we look for, you don’t need to have it. But I do think that having that year abroad, or that experience says something a bit different, can definitely add to your, your strengths and your experiences. And especially it can give you a good platform to talk about, you know, challenges that you’ve gone through I know, some of the offer holders that we’ve had recently have talked about experiences like volunteering abroad and working in teams of people from lots of different countries and helping a community or doing something that’s just a bit different and a bit out there. So it can definitely add to your experiences your application and show that you’ve had these experiences and what you’ve learned from them. And it can get you to something a bit different to stand out. I think.

Do you think that travel can actually develop those qualities such as resilience or productivity, for employment in the future?

Yeah, I’m sure it would, I think resiliency is a difficult skill to master. So the more different experiences you go through, and you might have to face challenges and overcome them can definitely help build towards that. And many people do years abroad, or they spent time living in it in a different country that they would never have the opportunity to do. So you’ll naturally develop some strengths that you probably never would have had the opportunity to develop if you hadn’t had that opportunity. So I think it can definitely help to build your resiliency skills and learn more about yourself throughout that process as well. And also, it’s a great experience to try something different level a different country and you know, do something a bit different.

And so, why would employers like EY, for example, value resiliency or flexibility, in their employees?

So I mean, there’s gonna be loads of reasons why we look for it, but it’s definitely something that we look for throughout the process. I mean, look for it in our people. We’re very people focused organization, both in terms of the work that we do for clients, you know, we provide guidance to them, and what the client will need is constantly changing and evolving. A lot of the stuff we’re doing at the moment is on digital innovation and, you know, industries being massively disrupted by innovation and tech and especially that’s been escalated over the last year. Working virtually. So it’s a rapidly changing industry, a new regulation can come out or there can be a massive change in the wider environment like this last year has shown. So companies, our clients need to rapidly adapt. So we need to be there for them. And we need to be flexible and adaptable. And we need to be thinking about you know, what’s out there? Is there a new tech coming out? Or is there a new regulation coming out that might need to be thinking about so that we can be that go to advisor for them.

And so is that why employers look for someone who’s adaptable?

Yeah, so we call it agility in terms of the strength that we look for. So it’s about being agile to new, new things out there, whether that’s a new regulation, or a new way of working, or a new opportunity for one of our clients. And we look for that strength through your experiences, whether it’s, you know, previous work experience, or whether it’s working in a team, in a sports club, or working in some other some other experiences you’ve had in your personal life where you something changed. And, you know, it got through a difficult time or the last year and how you adapted to that and, you know, studied from home or worked from home or did something different. So we look for that agility, skill, being able to take on new opportunities, learn new skills, learn new, pick up new information, and then apply it to what we’re doing. So where you might have been our client site and been able to go up to a client and ask their advice. And the same in the kind of student environment, you might have been working in a team on a team project, and you can all chat and bounce ideas in person. And then you have to adapt that to online. And maybe you’re on a zoom call, or Microsoft Teams call or something else to then try and hash out ideas and figure out what you wanted to do. And it’s about how did you adapt to that situation? And what did you learn from that time?

How do you think employers can test a candidate’s agility?

So we like to look for that strength. And we like to challenge so you might have questions like, you know, what would you do? Or how would you handle if your client disagreed with you? Or how would you handle if your manager wanted to go in a different direction, and we’ll be looking for that response of how you’d handle the client, or how you’d handle your team. And maybe you’d, you know, reflect and go back and get some more evidence to support this change. Or maybe you’d work closely with the client on what they what direction they wanted to go in. And really, we’re looking for how you handle that situation, how you think about the clients best interests, how you maintain the integrity throughout that process, as well. So it’s the integrity of the company. And it’s also thinking about the client and how we can be supporting the client to get the best outcome for them as well.

How do you think students should use a gap year to develop skills such as agility?

Yeah, so I think it’s all about putting yourself out of your comfort zone during that experience. So whether it’s some kind of travel, or whether it’s some kind of volunteering, work, you know, think about what, think about why your comfort level is where you are now, and then try and think of things that are going to challenge you and they’re going to help you develop. So I didn’t take a gap year, but I did a volunteering project in Borneo, Malaysia. And we were working with a, a center there that work with disabled children, and we were building a sensory garden for them. And so through that experience, I had never had any real life experience of that before. And so it took me out my comfort zone, I was in a different climate, it was really hot and muggy that all the time, which I wasn’t used to. And I was working face to face with loads of different children I hadn’t met before, I hadn’t really had experience working with children before, and especially children with different kind of learning abilities. So that definitely put me on my comfort zone. And then I talked about that in my interview, but how I’d worked in a team with the other people that were there with me and we’re done like the physical work building this playground, but we’d also had this learning opportunity that hadn’t experienced before. And so you could talk about what you learn from it experience, how it’s then helped you when you go on to work with different people that you haven’t worked with before and from that learning so you can show that you’re really comfortable with working with different people. And you’ve had this experience and you’ve gained this from it.

Would you recommend something like that, like volunteer experience? 

I would recommend, like I said, anything that puts you out your comfort zone, and especially through the last year, there’s probably lots of different places that need support at the moment. So I think any experience that you can get that will put you out your comfort zone, that will help you to learn more about yourself and also more about others around you can help. So there’s loads of different volunteering opportunities that you can do, whether it’s more, you know, working with people, and there’s opportunities like in a teaching English in different countries, or working with children or working with adults, or there might be opportunities more like project based, like helping to clear up some land or build a house or something like that. And there’s also opportunities closer to home, I find that there’s like National Trust opportunities you can get involved in. So it doesn’t necessarily have to be abroad. But I do think that having experience to work with people who are different to you and different to your background, whatever your background, might be, can help you learn as well. So that when you then go into the working world, you know, you’ve had this exposure to different things. And you’ve developed skills about yourself, and you think, well, if I got through, like that time when I was away from home and like compensate, I can do this project. So I think it’s good in that aspect.

Interested in EY? EY are currently recruiting. You can find details of their current vacancies on the Gradfest2021 site

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“Employers want to know that you have researched their specific sector.”

Courtney Ward, a Quality Team Leader at Randox, shares her advice for graduates.

Courtney Ward, Randox

So what is commercial awareness?

So commercial awareness to me means having a real understanding of all the key companies operating in a specific industry or area or sector, you know, a knowledge of the different products that those different companies sell, what services they offer, and any kind of direct competitors, you know, companies offering the same product, you know, or any kind of slight differences between those products that they offer, and kind of my advice to graduates would be to really do your market research, yes you may be interested in various  different you know sectors or kind of companies but make sure you’ve done a little bit of digging a little bit of research around that area and who definitely, maybe the geographical area you’re interested in, who are the key players, you know, in that area.

What ways might an employer assess commercial awareness on an application form or a cover letter?

So, they’ll look that you’ve actually done your research, you know, they’ll look that you’ve tailored your cover letter or application to that specific employer or sector, that’s one of the biggest things. Show them that you’ve done the time and the research in their area. You know – then they’ll take their time with your cover letter if you haven’t taken the time with them then they won’t take the time with you. So you know making sure that you demonstrate that you have an awareness of the business landscape, you know that you’re aware of that and how that role that you’re applying for fits into it you know they’ll want to see that you’ve actually read the job spec, and you’ve demonstrated that again, back in the cover letter you know that you’ve hit all those key essential criteria, and just indicate to them that you’re aware of where they fit against other companies and I really think tailoring is the biggest thing, tailoring it that you’ve read, you know, their details and if you answer all of the you know the, the criteria or desirables they’re looking for, or address some of them they now know that you’ve actually read it and as you’re happy, and understanding, you know what it is they’re actually looking for. 

How can you demonstrate an understanding of the business and knowledge of his activities and products?

So, take every opportunity in your interview to demonstrate this, so as I said, doing that market research and that research in the company beforehand is really critical. But make sure you take the chance to express that in the interview don’t do all that research and then not saying anything about it unless you know, don’t wait for the question. Take your opportunity. So, common questions will be, you know, why did you apply for this role for this company? So that’s your key to go and demonstrate your research, you know, do they have a top-selling product or service? You know, mention that, you know, they’ve been demonstrate that they’re moving into a new area, or they have an upcoming product – you know, mention that you’ve seen that, you know, that you’re aware that they have that product or that service and offering. Have they won any awards for any of their products? We can always drop in or, you know, ‘award-winning product or service’ and things like that. A big one would be to read the latest news section so a lot of companies -particularly Randox will always put new brand new things or things that are out of the company on the latest news on our website so always check in that because that’ll be the big things they want to share so that’s your first check box – oh I actually went on the website, read what’s happened with the company. 

When’s the most appropriate moment to mention your research in an interview?

So it could be why are you attracted to this role, what does this role mean to you? If your role directly relates to any of those products or latest news? If I were to do it for my role – what interests you in a quality role? You could say I’m interested in having high standard testing, making sure everything is meeting all the criteria. I saw you guys recently got your accreditation or you guys were awarded some other accreditation for a certain test – that could be a nice way to roll that in. So I think prepping before hand is really good. So if I ever have interviews what I would do would be to write down those key questions that I think they’re going to ask and prep a little bit of an answer – nearly like an exam – you know making sure.. well this kind of goes out the window in an interview when you’re nervous – but having done it beforehand you will have at least though through the answers.

So how important is it for a graduate to keep up with economic and political trends and what exactly does that mean?

That is a really difficult for graduate you know that’s something that you’re only going to learn when you get into an industry you know, there’s only so much research and that you can do with it experience in the job role of how things affect different businesses. I think being aware that they can so example would be, oil and gas, political trends you know will affect industries, different economic upturns and downturns you know will affect that. The COVID-19 pandemic is the biggest one there so whenever we began the testing back in March 2020 you could not get your hands on supplies, materials for testing, they became like gold dust when the entire world is trying to test for COVID-19 – lab consumables, pipettes, reagents, all become, you know the limiting factor, industries, not be able to get into manufacture them to get out so that was a key thing, that’s something that even me before this all happened I wouldn’t even think that that could have to that was an experience that I had, you know, going through my role. Again – rollout of vaccinations is another good one, you know that was a real political and economic debate so being up to date with current affairs, reading really good kind of online publications, you know that talk about these things. It’s a really good way, even if – you don’t need to know the ins and outs of it, a very broad level understanding will set you apart from other graduates you know by even actually having went that bit farther and trying to get that understanding. 

How important is it for a candidate to research, and keep up to date with knowledge of an industry or knowing the major players so the competition that you’re up against the brand, how important is it to know all of those?

I think it is important because particularly for certain roles – it will be more important. So, if you’re doing sales, for example, you know that’s really, really important that people want to know, well actually I know that your company is the best seller of this reagent, you know, so I know that it’s up against these other you know players and difference in geographical, you know, where does that company sell, you know will be very important. Again, you’ll not be expected to know everything but you know, having an awareness of that is so important. Following different publications, there’s lots of resources online, you know that will do these kinds of reports and trends you know of different areas. but again, social media posts, that’s actually – LinkedIn is actually really great source. You can follow CEOs of companies you know different people, they’re always gonna be posting on mine when something is doing well, they’ll post those key facts and figures. So it’s hard to keep up, particularly as a student, if you’re doing your exams you know you have expected to spend all day long. Dipping in and out of it – create like your own kind of professional Twitter your own professional you know what your LinkedIn will be – but one tailored  to do that so you can say oh well, actually half an hour today ago set and have a look at the industries and look down and then you can look down any key facts and figures that you see, bringing company feeds for example, around our Randox newsfeed we’ve publicised quite heavily our achievements with the COVID 19 pandemic and our different tests. So we will always put things on there quite regularly. So, if the company really using social media and actually makes it a lot easier, because I’ll be posting stories quite regularly.

So how can you demonstrate an awareness of how your role affects business performance and how your actions as a graduate affect the business’ bottom line?

I think, read around the role – a lot of roles, despite being vastly different industries will have may have different names, but to be very similar role, you know, certain types of companies will have the same role, no matter what it is the sector they’re in. See if you can find any testimonials – people, you’ll often find online people saying, a day in the life of such and such, you know a specific role. Can you find anything detailing, those different roles, every role is imperative to a business, so being able to see how it fits in the bigger picture is important, reach out to people on LinkedIn, you know, in that role. I have some questions about that, some people will be responsive to that you know they will be willing to offer you some advice on that. And also highlight any kind of experience or transferable skills you have, no matter where you’ve worked in what areas you will always have a transferable skill. There’s skills you know like communication, teamwork, whether you whether you’re the top dog or just entry level you will have been demonstrating the same skills across the board so even if you’re going from one sector to another and that’s a complete 180, you will have transferable skills. That was really when we had to hire a lot of testing staff, obviously the testing numbers that we do. We got a lot of applicants from people with non-science backgrounds. They were able to demonstrate to us that you know yes, I have to have a science degree but I have all these key transferable skills. They slotted right into the roles with us. So, you know, for me from my background I got pulled in from design and then was that in doing PCR testing so it really is. I have transferable skills and think that yes some of them were technical but there’s all these skills that were so important to my participation in the Randox kind of National Testing programme.

So what are your top tips to develop a commercial awareness?

As I said before, it’s a lot of time and effort, and typically when you’re still doing your studies, it can be a bit overwhelming but just that little bit and often I think keep yourself in the loop, particularly if you have a passion for a certain industry or a certain sector, or a certain company, you know, you may have followed up from you were young, just keeping up, up to date into that specific, you know, professional Twitter accounts that you follow relevant people you could dip in and out off wherever you want to, set up email alerts you know for relevant Twitter feeds, relevant terms , follow different reporters or some reporters who are very interested, you know, in certain sectors you know they’ll always publish really useful information for you. And so, I think, little and often is the key. It can be overwhelming but even taking that first step forward, will really set you apart from other graduates. 

How important are time management skills, organisation skills, planning skills and prioritisation? How important are these and how can you develop them?

They are really important, no matter what area you work in the business, be it science and r&d, sales, anything. All of these, all these skills are transferable and they’re very important at all the different roles  and you’ll develop them no matter what role you’re in. It’s very important to ask for  feedback so from both your peers, and from your supervisors or anything like that, you know, can they offer you any constructive feedback you know of anything if any of those particular skills that you think you want to build on, because sometimes it’s hard to see from outside – someone might say you’re really good, you know, at time management, I’m really impressed. Maybe your organisation could be a bit better but these are things you can do. So just being vocal on that.  One of the big things with graduates is the fear of the phone. No matter what business you’re in, you need to pick up that phone if someone is asking you we need a response we need that information right now, you might think I’m going to send them an email first and give them a couple of hours, you know you need confidence, picking up the phone and even, even after all my studies and my PhD and stuff, with all emails whenever I went into the kind of, you know, an industry job, you have to do that. So, you can always follow up with a good follow up with an email with a call, you know, discuss those and say, as we discussed in the phone – here’s all the points the from the call. But yeah, That’s a big thing, don’t be afraid to pick up the phone – you’ll forge relationships that way and then you can always call them again. It’s always good to get relationships with people in certain areas.

How can a student who doesn’t have professional experience demonstrate skills in an interview? 

One of the big things with that would be flexibility. So being able to show – I’ve been involved in a number of different clubs and societies – I’ve juggled a part time job with my studies, you know, I’ve been able to do it that way, because for the most part you’ll never really have one project, you’ll probably have five, you know, and you’ll have to keep them all long side by side, you know, like did you study different courseworks as mini projects, you know that you’ve got yourself through to the end. Communication, really important, as I said, you know, I can pick up the phone and I can call people, I can communicate with people at various different levels, you know. Were you a student rep, where you communicated with lecturers, key people in the course organisation, your peers. Persuasion and negotiation is a hard one to demonstrate particularly as a student I used to give workshops on how to do this. Have you had to persuade different clubs for time, use of a room, use of a football pitch? That’s persuasion and negotiation – negotiating for different tutorial times. Everyone will have evidence of these skills – it’s taking the time to sit down and actually write them down, you know, being able to be specific with them you will have them it’s just one of the hardest things.  Keep a record, you know, keep a record for yourself when you demonstrate certain things now when it comes to those job interviews, you can open your book and I did that last day and they did that.

How important is it to stay calm under pressure?

It’s really important. I can say from working in testing labs whenever the samples are flowing in at an astronomical number, you really have to keep your pressured head. It can be overwhelming, different work – someone might come in and there’s 10 different people vying for your expertise and your time at any one point. Take your time. Don’t be afraid to step back and take your time to think about how you’re going to respond to all of these different pressures. Some people will just go ahead and start rushing through it but I think it’s important to take, even if it’s 5-10 minutes to kind of sit down. I always make lists, you know, what are the things I need to do, and I still even if it’s tiny – I’ll write it down and tick it off because always feels really good, because otherwise you’re just sitting thinking I’ve ten things to do and you can’t focus on the job at hand so sometimes write it all down to prioritise it. Take that 10 minutes take that half an hour, even if you’re under pressure, that’s most important. It’s like essay answers – taking the time to brainstorm, you know different projects at work. And then you know you’re going to answer all the things you need to do and you’re going to do it effectively.

Interested in Randox? Randox are currently recruiting. You can find details of their current vacancies on the Gradfest2021 site

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“It’s better to compromise than to lose”

Viktorija Mikalauskaite, a Senior Associate in the Legal Department at FinTrU on the skills you need to be a future leader including the art of influencing, persuading and teamwork. 

Viktorija Mikalauskaite

Could you just tell us a bit about influencing skills, what are they and you know, what do they involve?

So um, influencing skills, you know, they are skills that you use to persuade someone that your idea is better than someone else’s idea that your suggested terms or make better sense and persuade someone to change their ways of thinking of but without forcing them to do so. But at the same time, respecting opinions of others and compromising or mutual agreement cannot be found, and it’s better to compromise than lose. What I like to say it is a combination of communication and persuasion and negotiation, but it also involves confidence which is an extremely important factor. And if either one of those elements are missing, then you will not be able to influence effectively, you need to be able to communicate productively, it needs to be changing your communication style, depending on personality or profession of a person that you’re communicating with or trying to influence. So whether it’s your employer, or a colleague or a client, the communication style will be different now. And an influencing it’s also about, you know, convincing someone to get on board and to gain that approval support from your team or employer on your suggested ideas. So ultimately, what you’re looking for from influencing someone is their backup. And, as I mentioned, before, communication and persuasion and negotiation, they all work hand in hand with confidence, you need to believe in yourself, you need to believe in your skills, you need to believe in your ability and your ability to influence and persuade. And, you know, that comes with time and practice and experience.

Is there anything else that you’d watch out on that, and any other techniques that we produce? 

I mean, there are several techniques that that, you know, graduates can use in the workplace, when it comes to influencing. The first one that comes into my mind is, you know, know your audience, know the people you work with, or the people you work for. So, you know, all of you who joined today, at some stage, you will be working with people that have different personalities, different level of experience, different needs, different roles, get to know them, don’t be afraid to flex your communication style, as I said, previously, when dealing with people from or, or employees from different backgrounds. Identify who you will be reporting to, and how much influence they have on the decision that company or team makes, you know, and, and really, you know, invest the time and getting to know people that you’re trying to influence and build those relationships, you know, you need to build the relationship to show how ambitious you are, and, you know, and to, to build your own personal brand that will distinguish you from the others. And, you know, if you show that you’re ambitious, that you can, then then you get noticed, people will remember you. And another technique, you know, build trust, which is also linked to know your audience. So, generally, people like to be a nurturing environment to know, but those who listen and show compassion and concern, that’s how you become trustworthy, you know, when you show that care and support to someone, you know, build upon that trust and build on the trust with your employer, by delivering work on time meeting deadlines, you know, go over, going over and above what’s expected from you, and, you know, volunteer to take extra workload if your capacity allows. And I suppose another one is, demonstrate your credibility, you know, you want to, you want to establish your reputation and prove that you’re reliable. And you know, by showing that you’re credible to your claim that you’re working with, or your employer or your client, you know, that helps to persuade them to agree with what you’re saying. And that can be achieved by, you know, being one of the strongest performers or top performers. And showing constant improvement and your quality of work and working well under pressure and, and even being accountable for your own mistakes. You know, if you made a mistake, raise your hand. Admit it, you know, don’t hide it. Don’t. Don’t defend it. Don’t blame it on someone else. Yeah, I mean, that will show that you have that sense of responsibility and credibility.

So what kind of skills do you need to put together to provide like a good case study in person or even in writing?

Well, you need to research you need to prepare, and you need to practice and, you know, communicate in a concise and clear manner. And whether it’s on paper or in person. And it’s important that your audience understands what you’re trying to say. And that you put your point across effectively. And, you know, you need to, if you if you’re presenting your case in person, think about your tone, you know, assess your audience to tailor your tone. So whether it’s a formal tone that should be using or more casual, but always remain professional. And that’s, that’s extremely important. And no, you’re topping inside out, you know, you don’t want to get stuck, especially the asked questions, and just spent about, you know, what is the purpose of that case? What is the goal here? And what do you want people to take away from that case?

Communication is extremely important. And being able to communicate effectively is essential for business. And it’s a foundation of influencing skills that I have touched on previously. And it’s also the basis for leadership and teamwork. And so it’s, you know, when you think about, you know, by communicating effectively, what that means is, you know, thinking about the content of what you’re going to say, or the content of a speech or presentation that you’re going to deliver, you know, sometimes less is more. And you know, how you present yourself when communicating, being able to answer the questions, as well as, ask good questions. You know, that’s, that’s a skill in itself. And, you know, when we talk about appealing to the head and to the heart, that for me goes back, you know, to know your audience. And if you know, your audience, and you can assess, then you can tailor your communication style, and you can tailor your tone. But you can also tailor the content of what you’re going to say as well.

What are some of the interview questions that kind of assess your influence and skills and your persuasiveness?

If an employer wants to assess your influencing skills of persuasiveness, they will most likely ask you a scenario based question. Okay. They would start with, give me an example of or tell me about that something or how you would approach certain situation. So, you know, an example can be, you know, you might be asked, tell me about the time you had to communicate effectively? Well, tell me about the time you had to change your communication style for different audience. So here, think about, maybe you delivered a presentation as part of the coursework that received the great feedback, or maybe you handled a social media account or, you know, for university or social. Yeah, that received lots of followers and became very popular, both very good examples to use, and, you know, for graduates. And you might be asked, you know, tell me about the time you worked with a difficult person. And, you know, here an employer would want to know if you have communication skills, you know, did you flex your style? What tone did you use when you talk with a difficult person? And, you know, did you confront that person over his or her behaviour? Another question you might be asked is, you know, tell me about the time, you know, you have persuaded someone to do something that, that, that they didn’t want to do. If you and that you both, you know, think about it being a part time job, and you convince your colleague to stay in the company, even though he or she received another job offer, you know, or maybe you don’t have a job, you know, if you, perhaps you convinced a person in your class, to join a charity event or similar initiative by university? Also, you know, a very good example to use for that question. And another question that, that is, a great question to ask is, tell me about the time you had an argument or disagreement with your teammate? So, this is a great question to ask by employers, because what they will be looking from your answer is that you have communication skills, that you work in a team. And, also, if you have problem solving skills, because, you know, if you had an argument, they’ll need to know how that ended as well.

What are ways that we could develop our skills then?

I mean, there are, there are the best way to develop and influencing skills or getting involved in various group activities, project work, or find a part time job that both involves client facing or customer facing. You need to get involved in the in the group activity because, you know, you, you could you can’t influence someone, if you’re not a part of the team, you know, at the same time, you can, you have a great insight in how others lead in the team, or you know, or what sort of ideas they have, you know, or ways that they use to influence someone and in the team that you pour it off. And, I mean, public speaking is a great way to develop influencing skills, you know, it will improve your confidence, it will improve your communication skills, and it will also help, you know, ways of different ways of interacting with audience Yes. Also, in university debates, I don’t know if you still have them in Queens, but university that is, is a great way to also develop influencing skills. And, you know, you don’t need to participate if you don’t want to, but simply by, you know, by watching the debate, you can have great insight. You know, as I mentioned previously, watching how others lead and how others communicate with the audience.

How do we develop then leadership potential? And how do recruiters assess leadership potential?

It’s a good question. And, you know, some people are natural leaders. But everyone can develop a necessary skill set. To become a leader, a great way to develop leadership potential is by taking on more responsibility. So volunteering to take an extra workload at work, if your capacity allows, but not taking any more than you can handle. And you need to go over and above than what’s described in your job description if you want to grow and progress. Don’t be afraid to step out of your comfort zone. Yes, and honestly, this is one of the best ways to learn something new. And it will certainly help to develop your personal brand and get noticed by people. And, you know, seek opportunities that allow you to develop leadership potential. Yeah, keep on top of university updates, to see if there are any project work going on, that you can take part in. So for example, maybe you can be a mentor, or maybe you know, you can get involved in the induction week, welcoming new students, or even coaching a sports team, you know, and equally important, and, you know, offer your encouragement and your guidance to people that you coach or people you work with, or even students in your class because leadership can be practised anywhere, as long as you keep learning.

Could you name a couple of leadership skills and qualities? 

These are so consistent, so many skills or qualities, you know, and the list goes on and on and on. But and some of them are you know, they should, you know you need to be ambitious, that’s your goal and focus on problem solving and organisation need to be organised, and keep the track and track the progress of work. And make sure to communicate that beats with the team, company client or to one another one is delegation. It’s very important, you know, you can’t do everything yourself, you need to learn how to delegate. You don’t delegate you for you to bring yourself up, but you delegate, you know, facilitate the workflow and help others in the team to grow and progress by allocating them the responsibility and showing that trust time management. Be aware of the deadlines. And always think how can I improve turnaround times, and learn prioritise. And once you once you learn how to prioritise, then you prioritise appropriately. 

How would you persuade someone who doesn’t seem interested in a project to get involved with the team?

And well, I mean, you need to first of all, and that’s a very good question. But I think I touched on this a little bit as well. Whatever I talked about, know your audience. So you know, if someone is reluctant to join the project team, then you encourage them to do so. You know, if you know that person and what they’re looking for their goals and why they’re not interested in the project. Try to find Is there something in the project that you can you can use to encourage them to join. So for example, maybe the project, create some opportunities that later can lead to better things or promotion or a payrise. You know, and you need to know once. First of all you need to know the project, what is the project, what the project entails? What are the skills that you can gain while I’m working on that project. And then knowing what the person is looking for, if he say no to that opportunity, while he or she is saying no, you know, what, what, what different? You know, what are they looking for exactly? And then, and then just find them, just find, you know, something that attracts them. So find something that would say, oh, by the way, you know, these are the skills that you will learn in the project. And by the way, do you know, did you know that, you know, people do well, then they get promoted to certain level or they moved to Fairfax?

So how do you strike a balance between influencing and forcing your opinion? 

Yeah, it is a good one. And so yes, as I said, influencing is persuading or convincing someone to do something, but without forcing them to do. Compromise was what you mentioned was not, yeah, so there’s a fine line, you know, you have to, you know, at some stage, you won’t be able to convince someone, or you won’t be able to persuade someone, but you have to find a compromise. And so rather than walking away from it, you’ll have to find a compromise. But I think there is a fine balance between forcing people to do something, rather than influencing. And it’s always thing professional, you know, and using the skills that that I mentioned today, earlier today, to, you know, speak professional, knowing your tone, knowing what tone do you use, you know, again, if you speak with your colleague, and the and your employer, you’ll use a different sort of tone. So you know, it’d be forcing someone your opinion, then your tone will change, if you’re trying to influence someone with the opinion with the communication style that suits a person. And then that’s not forcing, that’s talking. That’s a discussion that that leads to convincing or persuasion. So it’s the tone and assess the person who you’re talking with. And, and if you’re stuck, then try to see if there is a middle ground or a compromise that you can both come up with.

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