Queen’s graduate Kristen Guy, a transgender woman who specialises in the development of training solutions for Deloitte on how she gained the confidence to become her authentic self in the workplace.
How did Queen’s shape your journey?
I’m an ardent, proud trans woman, and it wasn’t always the case, I’ve only recently come out a few years ago, and I only recently found fulfilling employment in the last five years. So getting to where I am now it is, it was a challenge. But I’m glad where I’ve got. I’m proud to say that I am an alumni of Queen’s. I studied Psychology at Queens, and I graduated in 2013. My time at Queen’s was amazing. I had the time of my life, I made the most amazing friends and I’ve got nothing but good memories. But one of the main things I absolutely loved at Queen’s was I joined the Queen’s LGBTQ+ Society. And that is when my life really took off. I made friends in that society that I still have today. And that provided me with the foundation of becoming my authentic self.
What skills did you learn at Queen’s?
So, I picked up a few key skills at Queen’s, for instance, Teamwork, public speaking and research, which is a big part of Psychology, which is definitely beneficial for my job now. So I’m really thankful for the education I received at Queen’s. It was amazing.
What challenges did you face after graduation?
After graduation, I was feeling quite anxious, scared because I didn’t know what was going to come next, I had the usual anxiety about am I going to find a job, what’s it going to be like living in the working world. And for me, I just, I was feeling really anxious or really depressed because I knew I wasn’t being true to myself. And I was still identifying as male back then. And for me putting on a suit, going to interviews just felt wrong to me, I just oh used to destroy my confidence in myself, because when you don’t feel good about yourself, you’re not going to portray yourself in a positive light whenever you’re going to be interviewed by people. So I struggled my first few years, because I hadn’t taken the decision to transition at this point. But I was still looking for work. And I had no confidence in my ability. So I wasn’t putting myself forward for graduate jobs. It was call centre jobs I did here and there. I did have fulfilling times and made good friends, but I just was never happy. And then one day, I was just like, no, I need to get a job that I find fulfilling, personally. So I started to plan for more jobs, more based around admin jobs. But I found I was quite unsuccessful and it must have been because I just wasn’t portraying myself in a good light. I had such a barrier up around myself, that I wasn’t being authentic in the interviews. And I think that really comes across.
What interview tips do you have?
My advice to anyone out there not just people who maybe are in the LGBTQ+ community, but for everyone, is that when you’re going to job interviews, just be yourself. Because at the end of the day, we’re all human beings. We all have our own friends, family, personal lives. And I think that’s very important to bring with you and to be proud of. And if you’re passionate and positive about something that will shine through during your interviews and people are more likely to gravitate towards you.
How did you find your current role?
I saw an advertisement for Deloitte’s Assured Skills Academy, a training course for nine weeks that trains you on all of the main aspects of working in consulting and business consulting. I googled Deloitte and I was really excited because I saw loads of positive stories about how Deloitte puts diversity and equality on their agenda. So, regardless of your gender identity, your sexuality, your ethnicity, they don’t mind as long as you are hardworking, and you just become a member of the family.
Why do you think you were successful in the interview?
In the interview, something changed, like an epiphany, a light bulb moment. And I didn’t wear a suit to the interview, I just wore a shirt and trousers, because I wasn’t going to compromise myself any further. And in the interview, I decided to be myself. I spoke passionately about my time in Queen’s, and also my time being involved with Queen’s LGBTQ+ society. And the interviewer started, asked me about that, and they were really excited to hear more about that. And obviously, I got more passionate when I was speaking about that because it’s something that was really important to me.
And so, I got onto Academy. It was amazing, but I’ve got to say, there was tears along the way.
What was your first graduate role like?
I started Deloitte not knowing what to expect, because I won’t lie I didn’t even know what I was planning for. For the most part, I didn’t know what Deloitte did. They were an accountancy firm, but they did consulting, I didn’t really know what consultancy was.
So, basically in my job, we work for private and public sector clients. And if they’re introducing a new technology or like a new HR system, our team is involved in the transition from what the company used to use to what they use now. So there’s some members of the team who actually are the functional team who go and develop the new software. Some members of the team work in the chain side of things, which is tracking what the changes are, and mitigating all the changes for any potential sort of risks to the audience or the company that are getting it, and where I come at the very end is I create training and learning materials for the new system. So this includes demo videos, interactive learning, quick reference guides.
It’s fabulous. I’m quite a creative person and creating demo videos and the voiceovers and all it doesn’t really feel like work to me, like I get absorbed in it. And I really, really enjoy it. So my videos are viewed by thousands of staff members for some of the companies and clients I’ve made it for. So, I definitely feel like I’d make a real difference to the clients that we serve.
How did you learn to be your authentic self at work?
When I first joined and Deloitte, I decided straight away just to be open and transparent with my managers about my intent to transition because I was still presenting as a male. My manager was amazing, she’s absolutely fabulous. She was like, that’s not a problem at all, let us know what support you need and what we can do to help you. And Deloitte actually has a trans champion scheme, which means that a senior member of the business and directors and partners will partner with you to ensure that you’re being fully supported in your work.
My transition was slow. I was presenting as male in Deloitte for maybe my first two years, just because I didn’t get to the point where I wanted to be in terms of being on hormones, my hair length, different issues like that. But what was great was, Deloitte is very flexible, when it comes to your working hours. So, I actually have a condensed working pattern and Wednesday was my day to attend all my appointments I needed to go to for my transition, it was great. And then two years into my job I got promoted, which was amazing. And I decided I needed some time off to socially transition from my previous self Ben to Kristen who I am now, so I took a month off.
And that’s when I started you know, and dress and feminine full time, I legally changed my name to Kristen. It was very nerve wracking going back to life to Deloitte because obviously everyone knew me as Ben before, although my intent to transition was well known as people knew that I was transgender. And then I remember the nerves, but no one cared. There’s a few slip ups here and there with my old name but nothing was intentional, just people were so used to calling me that before, it happens with my family and friends as well.
But I am two years on from that, amazing. People just know me as Kristen. Being trans isn’t what defines me in the work anymore. And I thrive because of the effort that I put in to my clients and the work that I do. And I got some actually amazing news today, I actually got promoted, I just found out I got promoted again today. So four years on from feeling hopeless, not knowing where I was going to go in my career, I can say an area that I am really proud of myself as a Queen’s graduate, because I didn’t think that day was going to come. I thought I was going to be unemployed forever or in a job that wasn’t fulfilling that I wasn’t going to be my authentic self as a trans woman. And that’s not the case anymore at all. I live life to the full, I enjoy my career and I am looking forward to the future, it’s going to be great.
What advice do you have for graduates?
The advice I’d give you is be confident in yourself, even if you don’t feel confident in side, portray yourself as confident to the outside world, because that is a big skill that I’ve picked up in my professional and personal life. Because with my transition, there was a tendency to think, oh, people are looking at me or I feel awkward, anxiety. And I just decided, you know what, screw it. If they’re looking at me, they’re looking at me because my hair is looking good.
Want to hear more from Kristen? Watch her live stream here.