Search Results for: you said we did

Electronic Access to Queen’s Postgraduate Research Theses- You Said, We Did

Feedback from the 2017 Customer Satisfaction Survey revealed that there is growing demand for electronic access to Postgraduate Theses at Queen’s. Concerns were highlighted about the lack of open access to theses and the impact that this has, both on … Continue reading

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Improvements to Induction for Our New International Students – You Said, We Did

Through listening to student feedback, we became aware that our Semester 2 cohort of international students were not benefitting from the same level of Library induction that is delivered to those who arrive in the first semester. In order to … Continue reading

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Improvements to Library induction for new students – you said, we did

We wanted to make sure that our Library inductions were as helpful as possible so, following student feedback, we have made the following improvements: You said that the Schools did not give you enough information about library inductions We will … Continue reading

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Medical and HSC Library Opening Hours Survey – You Said, We Did

Thank you to everyone who responded to the Medical and HSC Library Opening Hours Survey 2017. The survey ran from 25 April to 19 May and its focus was to gauge opinion about the opening hours and whether they met … Continue reading

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Incentives to get people to return books 2016 – you said, we did

Over the last couple of years we have been talking with student representatives in the Students Union about how to encourage people to return their library books so that they are available for other people. Here are a few changes … Continue reading

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Library Services Customer Satisfaction Survey 2015 – You Said, We Did!

Thank you to everyone who responded to the 2015 Library Services Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 10% sample … Continue reading

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How much can I borrow? – You Said, We Did!

Last semester as part of the Book Availability Survey 2015, we asked you about the number of books you could borrow how long you could borrow them for the number of times you could renew your books 1 week loans … Continue reading

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Short Loan – NEW Loan Periods NEW Fine Rates [ You said, We did ]

Student Short Loan Survey 2015               The Outcome Last Semester we carried out a major survey to find out what students think about the Short Loan Collection in The McClay Library. We got a huge … Continue reading

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Students with Disabilities Library Survey 2014 – You Said, We Did!

In February 2014 we emailed a survey to 1,673 students who were registered with Disability Services in order to evaluate the service that the Library provides to them. Overall the survey shows that the Library is providing a good service … Continue reading

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Survey on Student Induction to the McClay Library 2013 – You Said, We Did!

During September 2013 almost 4,000 new students participated in induction talks and library tours. In order to evaluate the impact of these sessions and identify any potential adjustments required to the format, an online survey was carried out in November … Continue reading

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