Search Results for: you said we did

Library Services Customer Satisfaction Survey 2017 – You Said, We Did

Thank you to everyone who responded to the 2017 Library Services Customer Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 20% … Continue reading

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Reserving Seats – You Said, We Did

Seats and desks in the McClay Library are at a premium in the weeks leading up to, and during exam time. Comments from the staff/student survey and general feedback highlighted a particular problem. Students were frequently holding desks for extended … Continue reading

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Electronic Access to Queen’s Postgraduate Research Theses- You Said, We Did

Feedback from the 2017 Customer Satisfaction Survey revealed that there is growing demand for electronic access to Postgraduate Theses at Queen’s. Concerns were highlighted about the lack of open access to theses and the impact that this has, both on … Continue reading

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Improvements to Induction for Our New International Students – You Said, We Did

Through listening to student feedback, we became aware that our Semester 2 cohort of international students were not benefitting from the same level of Library induction that is delivered to those who arrive in the first semester. In order to … Continue reading

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Improvements to Library induction for new students – you said, we did

We wanted to make sure that our Library inductions were as helpful as possible so, following student feedback, we have made the following improvements: You said that the Schools did not give you enough information about library inductions We will … Continue reading

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Medical and HSC Library Opening Hours Survey – You Said, We Did

Thank you to everyone who responded to the Medical and HSC Library Opening Hours Survey 2017. The survey ran from 25 April to 19 May and its focus was to gauge opinion about the opening hours and whether they met … Continue reading

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Incentives to get people to return books 2016 – you said, we did

Over the last couple of years we have been talking with student representatives in the Students Union about how to encourage people to return their library books so that they are available for other people. Here are a few changes … Continue reading

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Library Services Customer Satisfaction Survey 2015 – You Said, We Did!

Thank you to everyone who responded to the 2015 Library Services Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 10% sample … Continue reading

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How much can I borrow? – You Said, We Did!

Last semester as part of the Book Availability Survey 2015, we asked you about the number of books you could borrow how long you could borrow them for the number of times you could renew your books 1 week loans … Continue reading

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Short Loan – NEW Loan Periods NEW Fine Rates [ You said, We did ]

Student Short Loan Survey 2015               The Outcome Last Semester we carried out a major survey to find out what students think about the Short Loan Collection in The McClay Library. We got a huge … Continue reading

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