Search Results for: you said we did

One-Hour Wait to re-Borrow Books Abolished – You Said, We Did

In the past, when you had reached the renewal limit on a book you had on loan, we used to make you wait an hour after you had returned it before you could take it out again. We thought that … Continue reading

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Extended Opening Hours for Students from the School of Medicine, Dentistry and Biomedical Sciences – You Said, We Did

The McClay Library offers 24-hour opening to support students during the Semester 2 Examination period. Following demands from students and the School, the McClay Library has also offered extended hours outside term-time for students from the School of Medicine, Dentistry … Continue reading

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Document Delivery for Staff and Post-Graduate Research Students – You Said, We Did

With an increase in staff and post-graduate research students working from home, we wanted to investigate the desirability and feasibility of establishing a document delivery service for these customers. Between August and December 2018, we have been satisfying Inter Library … Continue reading

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Library Communication – You Said, We Did

We wanted to make sure that we were communicating with you in a way which makes sense for you and is the most useful. One way we assessed this was to hold a Focus Group in partnership with the Students … Continue reading

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Library Services Customer Satisfaction Survey 2017 – You Said, We Did

Thank you to everyone who responded to the 2017 Library Services Customer Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 20% … Continue reading

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Reserving Seats – You Said, We Did

Seats and desks in the McClay Library are at a premium in the weeks leading up to, and during exam time. Comments from the staff/student survey and general feedback highlighted a particular problem. Students were frequently holding desks for extended … Continue reading

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Electronic Access to Queen’s Postgraduate Research Theses- You Said, We Did

Feedback from the 2017 Customer Satisfaction Survey revealed that there is growing demand for electronic access to Postgraduate Theses at Queen’s. Concerns were highlighted about the lack of open access to theses and the impact that this has, both on … Continue reading

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Improvements to Induction for Our New International Students – You Said, We Did

Through listening to student feedback, we became aware that our Semester 2 cohort of international students were not benefitting from the same level of Library induction that is delivered to those who arrive in the first semester. In order to … Continue reading

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Improvements to Library induction for new students – you said, we did

We wanted to make sure that our Library inductions were as helpful as possible so, following student feedback, we have made the following improvements: You said that the Schools did not give you enough information about library inductions We will … Continue reading

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Medical and HSC Library Opening Hours Survey – You Said, We Did

Thank you to everyone who responded to the Medical and HSC Library Opening Hours Survey 2017. The survey ran from 25 April to 19 May and its focus was to gauge opinion about the opening hours and whether they met … Continue reading

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