Standards of Service: did you know?

Library staff work towards service standards to make sure that we provide our customers with the best possible service:

  • Did you know that we acknowledge all written enquiries within 1 working day and provide an initial or full response within 3 working days?
  • Did you know that on average we serve our users within 3 seconds of arrival at a library service point (during staffed hours) and that phone calls are answered within 14 seconds?
  • Did you know that 98% of our customers find our library staff helpful and friendly and that 99% of our customers find library staff knowledgeable?
  • Did you know that 100% of our users who attend library training sessions rate the staff who deliver training as helpful, friendly and knowledgeable?

If you have any thoughts on our service performance – or on any other aspect of the library service – we would love to hear from you. Please use our feedback form to share your comments, enquiries or complaints.

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Read by QxMD Healthcare Journal App

The Library is pleased to announce that it has linked its journal subscriptions to the Read app from QxMD.

Read is a journal discovery and alerting app with a focus on healthcare research. Read allows you to create alerts for different journals and keywords, and to receive notifications when new journal articles are published.

Open access healthcare journals are available as standard via Read, but by linking Read to your QUB number and password you will also be able to connect seamlessly to the full text of papers in premium healthcare journals subscribed to by the Library at Queen’s.

QUB students and staff can use Read, and getting started is easy. Simply follow the 3 steps listed at:

If you have any questions about Read, please contact your subject librarian:

Technical problems? Please contact QxMD Tech Support:

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New Medical Education Bulletin

The Library is trialling a bi-monthly current awareness bulletin for QUB Medical Education students and staff.

The first issue of the bulletin links to full text papers on topics such as:

  • Improving training in terminal care
  • Virtual patients in oral and maxillofacial surgery training
  • Patient death experiences of medical students

The bulletin can be viewed as a PDF at:

Also, students and staff can choose to receive new issues every 2 months by email. To do this, please email Richard Fallis, Subject Librarian for Medicine, Dentistry & Biomedical Sciences: uk

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12 months until RefWorks is cancelled

Hourglass, Duration, Temporal Distance, Egg Timer

Time is running out!

The new year marks the start of the final 12 months of the Library’s RefWorks subscription.

At the end of December 2020, Queen’s users will no longer have access to Legacy RefWorks or ProQuest RefWorks, and the Library will no longer support the use of either of these tools.

In place of RefWorks, the Library has subscribed to EndNote. You are also welcome to use other tools such as Mendeley or Zotero, but please be aware that the Library’s capacity to support these tools is limited.

Ahead of the cancellation, you should transfer your RefWorks references to EndNote or another tool if you wish to continue using them.

For more information , and links to Library Help FAQs about transferring your RefWorks references to EndNote, please visit the Library’s dedicated EndNote LibGuide:

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Standards of Service: improving your Library

The Library has developed a suite of customer-focused service standards and we measure our performance against these standards annually.

The infographic below indicates how our service performance has improved in various areas over the past five years indicating the positive long-term effect of our standards of service.

If you have any feedback or comments, please let us know via our Customer Feedback Page.

We are particularly interested to hear if you feel that there are other important areas of service delivery that we should focus on.

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The McClay Library Expansion Project – December 2019 Update

This is the final in a series of regular updates to keep you informed on progress of the McClay Library Phase 3 expansion project.

This project delivers a significant number of additional PCs and study seats in the library and many of these are now in place: 

  • The courtyard area on the ground floor provides over 100 PCs and 9 additional study rooms (individual and group)  
  • The student lounge on the ground floor has been doubled in size
  • Additional study seats and PCs have been added to floors 1 and 3   
  • A new group study room has opened on floor 1

The project is nearing completion with outstanding work in the following areas:

Special Collections

Work on the extension to the Special Collections store is ongoing with access via staircase 1 and the Special Collections Reading Room. As a result, readers consulting Special Collections are currently being relocated to the Special Collections Seminar Room.   

Ground floor atrium area

A new silent study room with 67 seats is being created at the bottom of the atrium (opening December 2019)

While we do our utmost to minimise disruption (and particularly disruptive work will be completed out of hours or carried out as early in the morning as possible), please note that this is a major building project so there may be some background noise. 

If you have any particular feedback or questions, please contact:

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13 months until RefWorks is cancelled

Remember: the Library at Queen’s is cancelling its RefWorks subscription at the end of December 2020. 

In its place, the Library has subscribed to EndNote.

Other, free reference management tools are also available, such as Mendeley and Zotero, though the Library’s capacity for supporting these tools is limited.

Ahead of the cancellation, you should transfer your RefWorks references to EndNote or another tool if you wish to continue using them.

For more information , and links to Library Help FAQs about transferring your RefWorks references to EndNote, please visit the Library’s dedicated EndNote LibGuide:

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Trial: ProQuest Historical Newspapers – Black Newspaper Collection.

The library is running a trial of ProQuest Historical Newspapers: Black Newspaper Collection.

This historical newspaper collection provides genealogists, researchers and scholars with online, easily-searchable first-hand accounts and unparalleled coverage of the politics, society and events of the time.

The trial will run from 21st November until 31st December 2019 and may be accessed here.

Please send your comments on this resource to:

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My Library, My Space

With a 218% rise in students with Autism Spectrum Disorder (ASD) enrolling at QUB over the last 5 years, the Library needs to be a welcoming environment for them and asking some students to make a film about the most important elements of the Library for them seemed to be a good start. ‘My Library, My Space’ was a collaborative project between Library Services, Video Production and Disability Services, working together to facilitate the making of the film. More importantly, it was a student-led project, as four students decided topics to cover and either acted or filmed the whole process. The result is a very natural and engaging introduction to the Library which will benefit both current and potential students whether they have ASD or not.

Check out the video here.

And here is the crew after the wrap party!

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Restricted Access to Special Collections Materials: for 3 weeks from Monday 11 November 2019

Due to  the installation of the new fire suppression system at Special Collections & Archives we must modify service operations (retrieval and re-shelving ) for the next 3 weeks.

Staff at Special Collections & Archives will not be able to offer the usual on demand service (retrieval of materials from the Store). There will be timed retrievals scheduled at 10.00 – 10.30 and 13.00 -13.30 and 17.00-19.00 Monday to Friday. These times will be strictly observed in order to facilitate the work and have it completed as quickly as possible. Saturday service will not be impacted by the building work.

The requirement to provide at least 24 hours advance notice for manuscript requests will have to be strictly enforced.

The restrictions starts on Monday 11 November 2019. We will alert you to the completion of work and revert to normal on demand services for print materials.

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