Library Services Customer Satisfaction Survey 2015 – You Said, We Did!

Thank you to everyone who responded to the 2015 Library Services Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 10% sample of staff and students. We had an acceptable response rate of approximately 4% and results were very positive with 92% of respondents either “Satisfied” or “Very satisfied” with the service.

Comments and feedback received have been analysed by library staff and we have identified a couple of areas where we thought it would be useful to respond or offer clarification:

Printing charges

Slides are now on display in Print Copy rooms to explain how the income from student printing is invested in the service.

Security in the Biomedical Library

We have taken steps to improve security in the Biomedical Library in the MBC.  A security camera is to be installed at the entrance to the Biomedical Library with a second one installed in the reading room area. We have also arranged for security staff to increase the number of times they visit the library with additional evening and weekend visits.

Modern Irish material in Special Collections

Special Collections provides access to the Library’s rare and early printed book, map, and manuscript collections, as well as to more modern material relating to Ireland and Ulster in particular. These materials are considered to be of lasting research value. Officially established in 1929, the Hibernica collection continues to develop through the acquisition of current publications which will be available for research in the future. 

Please note that it is now possible to place a hold on a standard loan item from the main collection even if a Special Collections copy is available.

Environmental conditions in the McClay Library

While the building has default settings for heating and ventilation, we can sometimes vary these if library users are uncomfortable, so e-mail with your feedback.

Finding books on the shelves

We are reviewing our shelf guiding to help with this.

Library Services aims to deliver a high standard of service to you and to respond to any suggestions made so please contact or visit our feedback page.

Library Services

February 2016

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