Author Archives: Sally Bridge

The McClay Library Expansion Project – November 2018 Update

This is the second of a series of regular updates planned for the 2018-19 academic year which will keep you informed on progress of the McClay Library Phase 3 expansion project. The project is progressing well with most of the … Continue reading

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McClay Library Expansion Project – October 2018 Update

This is the first of a series of regular updates planned for the 2018-19 academic year which will keep you informed on progress of the McClay Library Phase 3 expansion project. This project will realise a significant number of additional … Continue reading

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A warm welcome to all our new and returning students! We hope you had a great summer.

Library staff will be involved in a number of induction events during the next few weeks so hopefully we’ll get the chance to meet you. There’s lots of information available online about the resources and services we offer: Library and … Continue reading

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Additional PC and Study Spaces for Summer 2018 Examination Period

Following feedback from students last year, and in the context of ongoing pressure on the McClay Library during examination periods, some additional PC and study spaces have been reserved for student use over the next few weeks. The spaces involved … Continue reading

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Library Services Customer Satisfaction Survey 2017 – You Said, We Did

Thank you to everyone who responded to the 2017 Library Services Customer Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 20% … Continue reading

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Reserving Seats – You Said, We Did

Seats and desks in the McClay Library are at a premium in the weeks leading up to, and during exam time. Comments from the staff/student survey and general feedback highlighted a particular problem. Students were frequently holding desks for extended … Continue reading

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Improvements to Induction for Our New International Students – You Said, We Did

Through listening to student feedback, we became aware that our Semester 2 cohort of international students were not benefitting from the same level of Library induction that is delivered to those who arrive in the first semester. In order to … Continue reading

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Northern Ireland Official Publications Archive at Queen’s University Belfast

The Library at Queen’s has been developing an online archive, known as the Northern Ireland Official Publications Archive (NIOPA). We are delighted to inform you that archive is now freely available at the following address: http://niopa.qub.ac.uk/ The Library has historically … Continue reading

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Improvements to Library induction for new students – you said, we did

We wanted to make sure that our Library inductions were as helpful as possible so, following student feedback, we have made the following improvements: You said that the Schools did not give you enough information about library inductions We will … Continue reading

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Improving your Library – Did you know?

Did you know that 95% of our customers feel that library staff who deliver training are friendly and helpful and 93% are happy that they were knowledgeable about their subject? Did you know that on average we serve our users … Continue reading

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