Author Archives: Borrower Services

Northern Ireland Official Publications Archive at Queen’s University Belfast

The Library at Queen’s has been developing an online archive, known as the Northern Ireland Official Publications Archive (NIOPA). We are delighted to inform you that archive is now freely available at the following address: http://niopa.qub.ac.uk/ The Library has historically … Continue reading

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Improvements to Library induction for new students – you said, we did

We wanted to make sure that our Library inductions were as helpful as possible so, following student feedback, we have made the following improvements: You said that the Schools did not give you enough information about library inductions We will … Continue reading

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Improving your Library – Did you know?

Did you know that 95% of our customers feel that library staff who deliver training are friendly and helpful and 93% are happy that they were knowledgeable about their subject? Did you know that on average we serve our users … Continue reading

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Library complaints policy – help us find out when things go wrong

The Library is currently working towards Customer Service Excellence revalidation. As part of this exercise we are consulting groups of users on various policies. Our Complaints Policy is an important element in our customer services strategy and we want to … Continue reading

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Launch of CONUL Strategy 2016–2019

The Board of CONUL (Consortium of National and University Libraries) will hold the launch of: ‘Ireland’s memory, Ireland’s discovery: CONUL Strategy 2016–2019’ at 5.30pm on Tuesday, 22nd November at the Royal Irish Academy, 19 Dawson Street, Dublin 2. Irish research … Continue reading

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Library’s Resource Development and Management Policy

The Library’s Resource Development and Management Policy has been updated and we would welcome any comments from library users before the document is finalised. Comments can be made using our online Feedback Form.

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Incentives to get people to return books 2016 – you said, we did

Over the last couple of years we have been talking with student representatives in the Students Union about how to encourage people to return their library books so that they are available for other people. Here are a few changes … Continue reading

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Standards of Service 2016-17

The Library has developed a suite of customer-focused service standards and measures our performance against these standards. Our performance during 2015-16 and targets for the year ahead have now been published. If you have any feedback or comments, please let … Continue reading

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Library Services Customer Satisfaction Survey 2015 – You Said, We Did!

Thank you to everyone who responded to the 2015 Library Services Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 10% sample … Continue reading

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Coming soon: improved electronic document delivery from the British Library

The British Library have recently launched a new improved service for delivering journal articles and book chapters electronically. We’ll be adopting it from January 27th this year. We’re already used to fulfilling your Inter-library loan (Document Supply) requests electronically as much … Continue reading

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