Author Archives: Borrower Services

The McClay Library Expansion Project – May 2019 Update

This is the latest in a series of regular updates planned for the 2018-19 academic year which will keep you informed on progress of the McClay Library Phase 3 expansion project. The project is progressing well with significant work now … Continue reading

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Customer Service Excellence Accreditation

Library Services was assessed against the requirements of the Customer Service Excellence Standard on 26 February, and is delighted with another very successful outcome. Library Services has been undertaking the Customer Service Excellence accreditation since 2015, and we have been … Continue reading

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The McClay Library Expansion Project – April 2019 Update

This is the latest in a series of regular updates planned for the 2018-19 academic year which will keep you informed on progress of the McClay Library Phase 3 expansion project. The project is progressing well with significant work now … Continue reading

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The McClay Library Expansion Project – March 2019 Update

This is the latest in a series of regular updates planned for the 2018-19 academic year which will keep you informed on progress of the McClay Library Phase 3 expansion project. The project is progressing well with most of the … Continue reading

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Essential construction work in McClay Library Atrium Friday 15 March – Monday 18 March

As part of the McClay Library Phase 3 construction project, it is necessary to erect a temporary hoarding in the atrium to screen student areas from noise and dust while work is ongoing in the adjacent area. This work will … Continue reading

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One-Hour Wait to re-Borrow Books Abolished – You Said, We Did

In the past, when you had reached the renewal limit on a book you had on loan, we used to make you wait an hour after you had returned it before you could take it out again. We thought that … Continue reading

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Extended Opening Hours for Students from the School of Medicine, Dentistry and Biomedical Sciences – You Said, We Did

The McClay Library offers 24-hour opening to support students during the Semester 2 Examination period. Following demands from students and the School, the McClay Library has also offered extended hours outside term-time for students from the School of Medicine, Dentistry … Continue reading

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Document Delivery for Staff and Post-Graduate Research Students – You Said, We Did

With an increase in staff and post-graduate research students working from home, we wanted to investigate the desirability and feasibility of establishing a document delivery service for these customers. Between August and December 2018, we have been satisfying Inter Library … Continue reading

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Library Communication – You Said, We Did

We wanted to make sure that we were communicating with you in a way which makes sense for you and is the most useful. One way we assessed this was to hold a Focus Group in partnership with the Students … Continue reading

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The McClay Library Expansion Project – February 2019 Update

This is the latest in a series of regular updates planned for the 2018-19 academic year which will keep you informed on progress of the McClay Library Phase 3 expansion project. The project is progressing well with most of the … Continue reading

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