Author Archives: 2028557

Improving your Library – Did you know?

Did you know that 95% of our customers feel that library staff who deliver training are friendly and helpful and 93% are happy that they were knowledgeable about their subject? Did you know that on average we serve our users … Continue reading

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Library complaints policy – help us find out when things go wrong

The Library is currently working towards Customer Service Excellence revalidation. As part of this exercise we are consulting groups of users on various policies. Our Complaints Policy is an important element in our customer services strategy and we want to … Continue reading

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Launch of CONUL Strategy 2016–2019

The Board of CONUL (Consortium of National and University Libraries) will hold the launch of: ‘Ireland’s memory, Ireland’s discovery: CONUL Strategy 2016–2019’ at 5.30pm on Tuesday, 22nd November at the Royal Irish Academy, 19 Dawson Street, Dublin 2. Irish research … Continue reading

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Library’s Resource Development and Management Policy

The Library’s Resource Development and Management Policy has been updated and we would welcome any comments from library users before the document is finalised. Comments can be made using our online Feedback Form.

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Incentives to get people to return books 2016 – you said we did

Over the last couple of years we have been talking with student representatives in the Students Union about how to encourage people to return their library books so that they are available for other people. Here are a few changes … Continue reading

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Standards of Service 2016-17

The Library has developed a suite of customer-focused service standards and measures our performance against these standards. Our performance during 2015-16 and targets for the year ahead have now been published. If you have any feedback or comments, please let … Continue reading

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Library Services Customer Satisfaction Survey 2015 – You Said, We Did!

Thank you to everyone who responded to the 2015 Library Services Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 10% sample … Continue reading

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Coming soon: improved electronic document delivery from the British Library

The British Library have recently launched a new improved service for delivering journal articles and book chapters electronically. We’ll be adopting it from January 27th this year. We’re already used to fulfilling your Inter-library loan (Document Supply) requests electronically as much … Continue reading

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Library achieves Customer Services Excellence

Library Services has now achieved certification against the Customer Service Excellence (CSE) Standard following an accreditation visit in March. We are delighted with the outcome and very grateful to colleagues and customers who helped in any way, especially those who … Continue reading

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Students with Disabilities Library Survey 2014 – You Said, We Did!

In February 2014 we emailed a survey to 1,673 students who were registered with Disability Services in order to evaluate the service that the Library provides to them. Overall the survey shows that the Library is providing a good service … Continue reading

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