This is the latest in a series of regular updates planned for the 2018-19 academic year which will keep you informed on progress of the McClay Library Phase 3 expansion project.

The project is progressing well and moving into several new areas of the Library. Further details are provided below:

Student Lounge

Work in this area will start on 24 June. A hoarding will be erected to shield students from ongoing work and the size of the space will be reduced as a result. Access to some of the vending machines and one of the water filters will be maintained. However, there will be no toilet facilities in this area.  

Special Collections

Work on the extension to the Special Collections store will necessitate contractor access via staircase 1 and the Special Collections Reading Room. As a result, Special Collections readers will be relocated to the Special Collections Seminar Room over the summer period.   

Language Teaching Room

This room will be unavailable from 24 June – over the summer it will be used by contractors as an access route to the student lounge area. However, the Language Resource Room at the bottom of the atrium will remain available.

Replacement Book Return Sorter

The book return sorter is due to be replaced this summer as the existing equipment is at end of life. The installation project will take place between 24 June and 6 July. During this period, only manual book returns via the Borrower Services desk on the ground floor will be possible.  

While we will do our utmost to minimise any disruption (and particularly disruptive work will be completed out of hours or carried out as early in the morning as possible), please note that this is a major building project so there may be some background noise. 

If you have any particular feedback or questions, please contact: library@qub.ac.uk. 

This is the latest in a series of regular updates planned for the 2018-19 academic year which will keep you informed on progress of the McClay Library Phase 3 expansion project.

The project is progressing well with significant work now concentrated in the area adjacent to the atrium on the ground floor and adjacent to Special Collections on floor 1. To isolate students from the noise on the ground floor, an acoustic hoarding now stretches from just below the IT Service Desk to near the entrance to Staircase 3. This will remain in place until mid-summer.     

While we will do our utmost to minimise any disruption during the examination period (any particularly disruptive work will be completed out of hours or carried out as early in the morning as possible), please note that this is a major building project so there may be some background noise. 

If you have any particular feedback or questions, please contact: library@qub.ac.uk. 

Library Services was assessed against the requirements of the Customer Service Excellence Standard on 26 February, and is delighted with another very successful outcome. Library Services has been undertaking the Customer Service Excellence accreditation since 2015, and we have been successful in achieving this standard every year since. Achieving the standard gives us formal recognition of our commitment to, and delivery of, customer service.

Customer Service Excellence is an independent accreditation of the quality and standard of our customer care, and covers all aspects of our engagement with our customers, from front-line and face-to-face support, to liaison and communication, and how we engage with customers in developing our services and strategy.

Library Services would like to take the opportunity to thank everyone involved in helping us achieve this standard, whether you are a customer, a partner in the service we provide, or a member of library staff. When we have asked you to complete surveys or provide us with feedback, you have done this, and this has meant that we can use your feedback and comments as a driver for continuous improvement.

Achieving the Customer Service Excellence Standard each year helps to ensure that we not only maintain, but build on our successful performance, and keep our service to customers a priority.