Library Services was assessed against the requirements of the Customer Service Excellence Standard on 26 February, and is delighted with another very successful outcome. Library Services has been undertaking the Customer Service Excellence accreditation since 2015, and we have been successful in achieving this standard every year since. Achieving the standard gives us formal recognition of our commitment to, and delivery of, customer service.
Customer Service Excellence is an independent accreditation of the quality and standard of our customer care, and covers all aspects of our engagement with our customers, from front-line and face-to-face support, to liaison and communication, and how we engage with customers in developing our services and strategy.
Library Services would like to take the opportunity to thank everyone involved in helping us achieve this standard, whether you are a customer, a partner in the service we provide, or a member of library staff. When we have asked you to complete surveys or provide us with feedback, you have done this, and this has meant that we can use your feedback and comments as a driver for continuous improvement.
Achieving the Customer Service Excellence Standard each year helps to ensure that we not only maintain, but build on our successful performance, and keep our service to customers a priority.