Author Archives: Borrower Services

Thank you to everyone who responded to the 2015 Library Services Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 10% sample … Continue reading →

The British Library have recently launched a new improved service for delivering journal articles and book chapters electronically. We’ll be adopting it from January 27th this year. We’re already used to fulfilling your Inter-library loan (Document Supply) requests electronically as much … Continue reading →

Library Services has now achieved certification against the Customer Service Excellence (CSE) Standard following an accreditation visit in March. We are delighted with the outcome and very grateful to colleagues and customers who helped in any way, especially those who … Continue reading →

In February 2014 we emailed a survey to 1,673 students who were registered with Disability Services in order to evaluate the service that the Library provides to them. Overall the survey shows that the Library is providing a good service … Continue reading →

The Library has developed a suite of customer-focused service standards and measured our current performance against these standards. If you have any feedback or comments, please let us know via our Customer Feedback Page. We are particularly interested to hear … Continue reading →

Having been asked on many occasion for light reading and fiction the McClay Library is piloting a book swap scheme where you can donate books that you have finished with and, if you want, take another book to read. We … Continue reading →

The Library is currently working towards Customer Service Excellence accreditation. As part of this exercise we are consulting groups of users on various policies. Our Complaints Policy is an important element in our customer services strategy and we want to be … Continue reading →