Library Services has now achieved certification against the Customer Service Excellence (CSE) Standard following an accreditation visit in March.
We are delighted with the outcome and very grateful to colleagues and customers who helped in any way, especially those who were involved in the assessment visit.
The assessment concluded that the Library successfully achieved compliance against 49 criteria, “Compliance Plus” against 7 criteria and partial compliance against only one criterion. This has involved a lot of hard work by many Library staff over the last eighteen months but has brought real benefits in terms of team working, service development and further embedding of a customer-focused culture.