Author Archives: Borrower Services

Thank you to everyone who responded to the 2017 Library Services Customer Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 20% … Continue reading →

Seats and desks in the McClay Library are at a premium in the weeks leading up to, and during exam time. Comments from the staff/student survey and general feedback highlighted a particular problem. Students were frequently holding desks for extended … Continue reading →

Through listening to student feedback, we became aware that our Semester 2 cohort of international students were not benefitting from the same level of Library induction that is delivered to those who arrive in the first semester. In order to … Continue reading →

The Library at Queen’s has been developing an online archive, known as the Northern Ireland Official Publications Archive (NIOPA). We are delighted to inform you that archive is now freely available at the following address: http://niopa.qub.ac.uk/ The Library has historically … Continue reading →

We wanted to make sure that our Library inductions were as helpful as possible so, following student feedback, we have made the following improvements: You said that the Schools did not give you enough information about library inductions We will … Continue reading →

Did you know that 95% of our customers feel that library staff who deliver training are friendly and helpful and 93% are happy that they were knowledgeable about their subject? Did you know that on average we serve our users … Continue reading →

The Library is currently working towards Customer Service Excellence revalidation. As part of this exercise we are consulting groups of users on various policies. Our Complaints Policy is an important element in our customer services strategy and we want to … Continue reading →

The Board of CONUL (Consortium of National and University Libraries) will hold the launch of: ‘Ireland’s memory, Ireland’s discovery: CONUL Strategy 2016–2019’ at 5.30pm on Tuesday, 22nd November at the Royal Irish Academy, 19 Dawson Street, Dublin 2. Irish research … Continue reading →

The Library’s Resource Development and Management Policy has been updated and we would welcome any comments from library users before the document is finalised. Comments can be made using our online Feedback Form.