Library complaints policy – help us find out when things go wrong

The Library is currently working towards Customer Service Excellence revalidation. As part of this exercise we are consulting groups of users on various policies. Our Complaints Policy is an important element in our customer services strategy and we want to be sure that it is fit for purpose. This brief survey will only take a few minutes to complete and we would greatly appreciate your help in reviewing this procedure.

Help us to find out when things go wrong – so we can put them right.

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