Students with Disabilities Library Survey 2014 – You Said, We Did!

In February 2014 we emailed a survey to 1,673 students who were registered with Disability Services in order to evaluate the service that the Library provides to them. Overall the survey shows that the Library is providing a good service to its disabled users. The service is generally very accessible and staff are helpful and responsive to the needs of students. There are, however, areas for improvements and the 212 respondents provided some constructive criticism in their feedback. Through this feedback, key areas for concern were identified and the following improvements put in place:

  • Increased awareness of the services that the Library provides to students with disabilities.  In conjunction with Disability Services we now send an email to all registered students detailing their entitlements and all the various services on offer to them. This email will be sent out at the start of each semester and a paper guide will soon be published which will also carry these details.
  • Improve access to books on the higher shelves. To address the issue of high shelving for people with mobility issues, at least one set of hand rail type steps has been purchased per floor. These are located between the computers and the book stacks in the area overlooking the atrium, so that they are easily located when required.
  • Raised staff awareness of the issues facing students with disabilities. Library front line staff receive regular training from Disability Services on specific disabilities and assistive solutions. This will continue on an annual basis to ensure that staff are given the tools to help students with disabilities.
  • Improve Library staff customer service skills. All front line staff received comprehensive customer service skills training in autumn 2014 to embed an ethos of excellent customer service across the service. Continued staff training and education should improve the experience of students with disabilities when using the Library Service at Queen’s.

A further area which was raised in the survey was the difficulty in finding a quiet place to study especially during peak times. The Library is currently investigating the possibility of having a small number of bookable desks in the ground floor Silent Study room. Students eligible to book these desks should then be able to guarantee a quiet location and thus reduce anxiety levels in a relatively anonymous way. Watch this space!

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Standards of Service

The Library has developed a suite of customer-focused service standards and measured our current performance against these standards.

If you have any feedback or comments, please let us know via our Customer Feedback Page.

We are particularly interested to hear if you feel that there are other important areas of service delivery that we should focus on.

 

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Medical and Biomedical Library Christmas Opening Hours

Medical and HSC Library

Monday 22nd December 2014     8.30am – 5.30pm

Tuesday 23rd December 2014      8.30am – 5.30pm

Wednesday 24th December 2014 to Thursday 1st January 2015 (inclusive) – CLOSED

Normal opening hours resume:

Friday 2nd January 2015                  8.30am – 6.30pm

See the online opening hours for further details.

 

Biomedical Library

Monday 22nd December 2014     9.00am – 5.00pm

Tuesday 23rd December 2014      9.00am – 5.00pm

Wednesday 24th December 2014 to Thursday 1st January 2015 (inclusive) – CLOSED

Normal opening hours resume:

Friday 2nd January 2015                  8.30am – 8.30pm

See the online opening hours for further details.

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McClay Library Christmas Opening Hours

Monday 22nd December – Tuesday 23rd December

8am to 8.30pm (staffed services 9am to 8pm)

Wednesday 24th December to Friday 26th December (inclusive)

Closed

Saturday 27th December to Sunday 28th December 

9am to 9pm (no staffed services)

Monday 29th December to Wednesday 31st December  

9am to 9pm (staffed services 9am to 5pm)

Thursday 1st January

Closed

Friday 2nd January

8am to 2am (staffed services 9am -8pm)

Saturday 3rd January

6am to 2am (staffed services 10am -5pm)

Sunday 4th Jaunary

8am to overnight (staffed services 12pm to 5pm)

See the online opening hours for further details.

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Valentine’s All the Law of Northern Ireland now available from the Lexis Library

Valentine’s All the Law of Northern Ireland is now available through the commentary section of the Lexis Library.

The database includes the full annotated text of Acts, Orders, Rules and regulations applying to Northern Ireland, along with a note of relevant Northern Ireland and Irish case law. A few English cases are noted if they are of particular importance to Northern Ireland.

Legislation is arranged according to broad subject areas which can be explored by selecting ‘Valentine’ from the Browse option in the Commentary section of the Lexis Library.  The subject areas are grouped under a general statutes heading (GENSTATS) and a criminal statutes heading (CRIMSTATS). The Quick Search option under Commentary also allows keyword searches to be restricted to Valentine’s All the Law of Northern Ireland using the drop-down menu choice.

All the Law of Northern Ireland has been compiled for many years by Barry Valentine, a practicing barrister in Northern Ireland and made available on CD. LexisNexis have now undertaken to continue revising the database and will be looking to further integrate notes within All the Law of Northern Ireland to additional sources within the Lexis Library.

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Last chance: survey on online resources (prizes available)

The survey has now closed (Tuesday 9th December).

 

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QCat Library Catalogue currently unavailable

This problem has now been resolved. updated 12.58 25 November 2014

QCat Library Catalogue is currently unavailable. We are working to resolve the problem as quickly as possible. We apologize for the inconvenience caused.

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LGBT Life & LGBT Life Full Text – Trial Access Now Available

LGBTLife_Masthead_WebLGBT Life is the definitive index to the world’s literature regarding Lesbian, Gay, Bisexual and Transgender issues.

LGBT Life contains indexing and abstracts for hundreds of LGBT-specific core periodicals, books and reference works, and data mined from priority periodicals and thousands of select titles.

LGBT Life with Full Text contains all of the content available in LGBT Life as well as full text for more than 120 of the most important and historically significant LGBT journals, magazines and regional newspapers, as well as more than 150 full-text monographs and books.

To access the trial follow this link and scroll down the list to LGBT or LGBT with Full Text.  Access is available until 12th December 2014.

Please contact Diarmuid Kennedy if you have any problems accessing the Trial.

We are interested in hearing your options of this resource – you can let us know what you think by completing this brief survey: https://www.surveymonkey.com/s/DHN2VL2

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Archaeopress Digital Subscription Service E-book trial

ArchaeopresslogoThe Library has set up a trial for Archaeopress Digital Subscription Service until the end of December. Archaeopress are publishers of academic archaeology titles (including British Archaeological Reports) and there are currently over 450 e-titles in their archive. There are no restrictions on user numbers or the number of times a file can be accessed.

Access is via www.archaeopress.com/queens (on campus only):

Username: queens
Password (case-sensitive): Bel=455?

Please contact Subject Librarian Carol Dunlop (c.a.dunlop@qub.ac.uk) or Patrick Harris at Archaeopress (patrick@archaeopress.com) if you have any comments or questions about this resource.

 

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24-hour Opening

Overnight opening starts on Sunday 30 November and runs until Friday 19 December. After Christmas it recommences on Friday 2 January and finishes on Monday 26 January.

During these periods:-

  • The upper floors will remain open until 2:00am every night.
  • On Saturdays the ground floor will be open from 6:00am (the upper floors open at 10:00am as normal).
  • On Sundays, both the ground and upper floors will be open from 8:00am
  • Fridays and Saturdays are the only two nights on which the Library is closed for a few hours (it shuts at 2:00am).
  • There is no change to staffed service hours.

Students will only be admitted if they have a valid card. Please note that additional identity checks will be in place and students should be prepared to show their QUB card when requested to do so by a member of staff.

For full details of the Library’s opening hours and staffed service hours please see www.qub.ac.uk/lib

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