Digimap Service Downtime 26th-28th January

Release of a new Digimap Registration System will require a significant period of service unavailability:

  • New registrations for Digimap (using the current system) will be closed from 4pm Monday 26th January.
  • Digimap will then be unavailable all day on Tuesday 27th January, while the new system is put in place.
  • The service will be available again by 9am on Wednesday 28th January.

The new registration system will allow users to register and instantly access Digimap Collections via email verification, speeding up access for new users significantly.

Existing registered and active users will not notice any change, but Digimap will still be unavailable to them on Tuesday 27th January. Existing users are advised to create in advance any maps or download data that they may need during the period of service unavailability.

If you have any questions or concerns please contact EDINA on edina@ed.ac.uk

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Resolved problem with links to full text (QConnect)

The issue with links to full text (QConnect) should now be resolved.

We apologize for the inconvenience.

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Problem with links to full text (QConnect)

There are currently some problems with some of the links to full text e.g. Full Text through QConnect in QCat Article Search; QConnect in Web of Science. We have reported the problem to EBSCO who have informed us that they are working on resolving the issue. The problem is universal and due to a failure with EBSCO’s systems.

We will keep you updated and apologize for the inconvenience.

Please contact your Subject Librarian if you need advice on alternative routes to access articles.

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Module reading lists

The Library is currently gathering information on books recommended in module readings lists for semester 2. All readings lists will be checked for book availability whenever received by the Library. Please note, however, that for lists to be checked for availability in time for the start of the semester, lists will need to be received by Friday 16th January. We would encourage staff who have not already done so, to send module reading lists as soon as possible to their subject librarian.

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Students with Disabilities Library Survey 2014 – You Said, We Did!

In February 2014 we emailed a survey to 1,673 students who were registered with Disability Services in order to evaluate the service that the Library provides to them. Overall the survey shows that the Library is providing a good service to its disabled users. The service is generally very accessible and staff are helpful and responsive to the needs of students. There are, however, areas for improvements and the 212 respondents provided some constructive criticism in their feedback. Through this feedback, key areas for concern were identified and the following improvements put in place:

  • Increased awareness of the services that the Library provides to students with disabilities.  In conjunction with Disability Services we now send an email to all registered students detailing their entitlements and all the various services on offer to them. This email will be sent out at the start of each semester and a paper guide will soon be published which will also carry these details.
  • Improve access to books on the higher shelves. To address the issue of high shelving for people with mobility issues, at least one set of hand rail type steps has been purchased per floor. These are located between the computers and the book stacks in the area overlooking the atrium, so that they are easily located when required.
  • Raised staff awareness of the issues facing students with disabilities. Library front line staff receive regular training from Disability Services on specific disabilities and assistive solutions. This will continue on an annual basis to ensure that staff are given the tools to help students with disabilities.
  • Improve Library staff customer service skills. All front line staff received comprehensive customer service skills training in autumn 2014 to embed an ethos of excellent customer service across the service. Continued staff training and education should improve the experience of students with disabilities when using the Library Service at Queen’s.

A further area which was raised in the survey was the difficulty in finding a quiet place to study especially during peak times. The Library is currently investigating the possibility of having a small number of bookable desks in the ground floor Silent Study room. Students eligible to book these desks should then be able to guarantee a quiet location and thus reduce anxiety levels in a relatively anonymous way. Watch this space!

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Standards of Service

The Library has developed a suite of customer-focused service standards and measured our current performance against these standards.

If you have any feedback or comments, please let us know via our Customer Feedback Page.

We are particularly interested to hear if you feel that there are other important areas of service delivery that we should focus on.

 

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Medical and Biomedical Library Christmas Opening Hours

Medical and HSC Library

Monday 22nd December 2014     8.30am – 5.30pm

Tuesday 23rd December 2014      8.30am – 5.30pm

Wednesday 24th December 2014 to Thursday 1st January 2015 (inclusive) – CLOSED

Normal opening hours resume:

Friday 2nd January 2015                  8.30am – 6.30pm

See the online opening hours for further details.

 

Biomedical Library

Monday 22nd December 2014     9.00am – 5.00pm

Tuesday 23rd December 2014      9.00am – 5.00pm

Wednesday 24th December 2014 to Thursday 1st January 2015 (inclusive) – CLOSED

Normal opening hours resume:

Friday 2nd January 2015                  8.30am – 8.30pm

See the online opening hours for further details.

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McClay Library Christmas Opening Hours

Monday 22nd December – Tuesday 23rd December

8am to 8.30pm (staffed services 9am to 8pm)

Wednesday 24th December to Friday 26th December (inclusive)

Closed

Saturday 27th December to Sunday 28th December 

9am to 9pm (no staffed services)

Monday 29th December to Wednesday 31st December  

9am to 9pm (staffed services 9am to 5pm)

Thursday 1st January

Closed

Friday 2nd January

8am to 2am (staffed services 9am -8pm)

Saturday 3rd January

6am to 2am (staffed services 10am -5pm)

Sunday 4th Jaunary

8am to overnight (staffed services 12pm to 5pm)

See the online opening hours for further details.

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Valentine’s All the Law of Northern Ireland now available from the Lexis Library

Valentine’s All the Law of Northern Ireland is now available through the commentary section of the Lexis Library.

The database includes the full annotated text of Acts, Orders, Rules and regulations applying to Northern Ireland, along with a note of relevant Northern Ireland and Irish case law. A few English cases are noted if they are of particular importance to Northern Ireland.

Legislation is arranged according to broad subject areas which can be explored by selecting ‘Valentine’ from the Browse option in the Commentary section of the Lexis Library.  The subject areas are grouped under a general statutes heading (GENSTATS) and a criminal statutes heading (CRIMSTATS). The Quick Search option under Commentary also allows keyword searches to be restricted to Valentine’s All the Law of Northern Ireland using the drop-down menu choice.

All the Law of Northern Ireland has been compiled for many years by Barry Valentine, a practicing barrister in Northern Ireland and made available on CD. LexisNexis have now undertaken to continue revising the database and will be looking to further integrate notes within All the Law of Northern Ireland to additional sources within the Lexis Library.

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Last chance: survey on online resources (prizes available)

The survey has now closed (Tuesday 9th December).

 

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