The Library has developed a suite of customer-focused service standards and we measure our performance against these standards annually.
The infographic below indicates how our service performance has improved in various areas over the past five years indicating the positive long-term effect of our standards of service.
If you have any feedback or comments, please let us know via our Customer Feedback Page.
We are particularly interested to hear if you feel that there are other important areas of service delivery that we should focus on.
