How to get help?
Canvas Tier 1 Support are available 24x7x365 for all staff and students. The team support technical queries as well as providing advice on how Canvas can be used, the ‘how do I’ type questions. The Canvas Tier 1 Team can be reached via the ‘Help’ menu in Canvas. There are a number of contact methods available to you.
Support can also be reached outside of Canvas by email: email@example.com
As well as 1-1 support, comprehensive staff and student guides on how to use Canvas are available on the Canvas Community Website. The Canvas Community is a place to help users find answers, share ideas, and network or collaborate with other Canvas users from across the globe.
Queen’s University Canvas Support Teams
Two teams within Queen’s provide support for staff on the use of Canvas:
• Digital Learning Solution Systems Support Team (DLSSS) ensure that QUB Canvas and it’s integrations are operational, as well as receiving and processing requests for additional Canvas features and integrations.
• VLE Pedagogy Support Team offer support on how to use Canvas for teaching, learning and assessment.
Once you are familiar with Canvas and would like to suggest a feature enhancement, you can do so through the ‘Help’ menu in Canvas. More information on the Feature Request Process can be found on the blog: