Library Services have been undertaking the Customer Service Excellence accreditation since 2015, and we have been successful in achieving this standard every year since. This year has been no different, and after the assessor visit on 13th March, Library Services can announce another successful accreditation.
Customer Service Excellence is an independent accreditation of the quality and standard of our customer care, and covers all aspects of our engagement with our customers, from front-line and face-to-face support, to liaison and communication, and how we engage with customers in developing our services and strategy.
Library Services would like to take the opportunity to thank everyone involved in helping us achieve this standard, whether you are a customer, a partner in the service we provide or a member of library staff. When we have asked you to complete surveys or provide us with feedback, you have done this, and this has meant that we can use your feedback and comments as a driver for continuous improvement. Some of you may met the assessor when he visited the McClay Library on 13th March, and again we would like to thank you for taking the time to speak to him, highlighting what we do well, and what we don’t get right.
Moving on from this, Library Services are starting to look forward to next year’s assessment and striving to perform better, seek feedback from our customer base and enhance your experience of using the Library.