The Healthcare Library’s Standards of Service
The Healthcare Library of Northern Ireland has since 2018 been committed to ensuring a consistent and excellent delivery of service through a range of 18 service standards broadly covering the...
Tagged: surveys
You Said, We Did! (Customer Journey Map 2021 – 2022)
In December 2021, we conducted a Customer Journey Map (CJM) with a member of The Healthcare Library of Northern Ireland. In advance of the session, they booked an Individual Study...
Current awareness bulletins – feedback required
Tell us what you think of our current awareness bulletins Click the link below to complete a short online survey about the Healthcare Library’s current awareness bulletins. Current awareness bulletin...
The Healthcare Library of Northern Ireland Impact Survey 2019
The Healthcare Library of Northern Ireland ran an impact survey from 11th February 2019 to 22nd February 2019 to gather examples of how our role in providing Health and Social...
The Healthcare Library of Northern Ireland Satisfaction Survey 2018
Many thanks to all of our members who responded to the 2018 Satisfaction Survey. We value your feedback and comments. It is encouraging to hear what we are getting right...
The Healthcare Library of Northern Ireland Loan Period Survey 2018
Many thanks to all our users who responded to our 2018 survey on loan periods. It is important to get your viewpoint and feedback when considering introducing any changes. The...
Medical and HSC Library Opening Hours Survey – You Said, We Did
Thank you to everyone who responded to the Medical and HSC Library Opening Hours Survey 2017. The survey ran from 25 April to 19 May and its focus was to...
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