Old posts for reference
During the Library closure period you will still be able to use the Place Request option online for article requests as Library staff will still be working remotely. Unfortunately we will be unable to process requests for physical books however as we will be not be able to retrieve these from our own Library stock, or from external sources.
The Healthcare Library of Northern Ireland has been closely monitoring the ongoing escalation of measures that are being applied to limit the spread of the Covid-19 (coronavirus) across the UK, including the additional measures announced by the UK Government on 16 March.
As a result of this escalation and the subsequent implications the decision has been taken to close the physical Healthcare Libraries of Northern Ireland until further notice.
While the physical libraries are closed you can continue to access the range of e-resources available through the Healthcare Library of Northern Ireland website:
We will continue to provide Library updates via the Healthcare Library website.
ProQuest will be performing maintenance on Sunday 9th February, from 3.00 am until 3.00 pm.
During this period Healthcare Library members may not be able to access ProQuest resources. More information can be found on the ProQuest Status page.
We apologise for any inconvenience this may cause our members.
It is important to update your membership details with the Medical & Healthcare Library if you move to a new location or post. This will ensure you receive a seamless service from the library especially when using the online request form or borrowing items.
To update your details please click the button below to use the
online form.
Thank you to everyone who responded to our Library Complaints Policy Survey. It would appear that overall you seem happy with the policy and know how to feedback to us. Survey feedback did however indicate that some members are confused as to why they must provide contact information when leaving feedback – this is simply to ensure that we can follow up on any feedback received to ensure that the best possible service is achieved. We are hoping to update the feedback forms to indicate why we ask for this information as soon as possible.
Please continue to get in touch with us with any comments or complaints you would like us to take forward: https://healthcarelibrary.qub.ac.uk/About/Feedback/
ProQuest will be performing maintenance on 21st December 2019. Healthcare Library members will be able to access the platform but the following functionality will be impacted:
This maintenance will take place on Saturday, December 21st from 2:00 am until 4:00 pm.
We apologise for any inconvenience this may cause our members.
The Library is currently working towards Customer Service Excellence revalidation. As part of this exercise we are consulting groups of users on various policies. Our Complaints Policy is an important element in our customer services strategy and we want to be sure that it is fit for purpose. This brief survey will only take a few minutes to complete and we would greatly appreciate your help in reviewing this procedure.
Help us to find out when things go wrong – so we can put them right.
This survey closes on Friday, 3rd of January.
Problems accessing Clinical Key e-books from the Healthcare Library Catalogue have now been resolved.
Access to these titles no longer needs to be via the Clinical Key platform. All titles can now be accessed directly through the Healthcare Library catalogue.
Update – ProQuest have announced this afternoon that the reported the Ebook Central problem is now fixed.
From their status page:
Fixed 2019-11-13 15:25:33 UTC Good news – the issue affecting access to Ebook Central has been resolved, and access has resumed.
Please see ProQuest Status Page for updates.
We recently carried out a short survey with Psychology library members to help us better understand the awareness, use and attitudes towards e-books. On the whole staff were happy to use e-books although some did express a preference for the printed copy. “I like e-books because they are so much quicker and easier to access when you need to find something out, however if I wanted to read the whole book cover to cover I find the paper version much easier to read.” However, a significant number of respondents (31%) were unaware of the e-books that are available. We will increase our promotion of e-books to ensure staff are able to get the material they need in the most time efficient way.
Thank you to everyone who responded to the short e-book survey.
