You Said, We Did! (Customer Journey Map 2021 – 2022)
In December 2021, we conducted a Customer Journey Map (CJM) with a member of The Healthcare Library of Northern Ireland. In advance of the session, they booked an Individual Study...
Tagged: You said we did
Current awareness bulletins – feedback required
Tell us what you think of our current awareness bulletins Click the link below to complete a short online survey about the Healthcare Library’s current awareness bulletins. Current awareness bulletin...
Ripping up the rule book – Automatic Renewals
From 25th September, the Healthcare Library of Northern Ireland will no longer be reminding you to renew your loans or asking you to return them because you have kept them...
The Healthcare Library of Northern Ireland Impact Survey 2019
The Healthcare Library of Northern Ireland ran an impact survey from 11th February 2019 to 22nd February 2019 to gather examples of how our role in providing Health and Social...
Read by QxMD journal app
We are pleased to announce that the majority of journals subscribed to by the Healthcare Library of Northern Ireland may now be accessed via Read by QxMD, a journal discovery...
The Healthcare Library of Northern Ireland Satisfaction Survey 2018
Many thanks to all of our members who responded to the 2018 Satisfaction Survey. We value your feedback and comments. It is encouraging to hear what we are getting right...
The Healthcare Library of Northern Ireland Loan Period Survey 2018
Many thanks to all our users who responded to our 2018 survey on loan periods. It is important to get your viewpoint and feedback when considering introducing any changes. The...
Medical and HSC Library Opening Hours Survey – You Said, We Did
Thank you to everyone who responded to the Medical and HSC Library Opening Hours Survey 2017. The survey ran from 25 April to 19 May and its focus was to...
NIMDTA said, the HSC Library did
NIMDTA (Northern Ireland Medical & Dental Training Agency) trainees recently participated in a focus group, during which they were asked about their awareness of, and engagement with, services available from...
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