Farewell to Fines
We are delighted to announce that we will no longer be charging overdue fines. Any outstanding fines and invoices on member accounts will also be waived and will not be...
Author: Claire McCartan
You Said, We Did! (Customer Journey Map 2021 – 2022)
In December 2021, we conducted a Customer Journey Map (CJM) with a member of The Healthcare Library of Northern Ireland. In advance of the session, they booked an Individual Study...
E-Book User Experience Survey
In partnership with colleagues across the UK and Ireland, the library is running a survey about e-books. We would like to know how you use e-books (or why you don’t), what you...
Bank Holiday Closing
All Healthcare Library of Northern Ireland branches will be closed on Monday 2nd May for the Bank Holiday. Access to electronic resources will remain available as always. We will reopen...
The Healthcare Library of Northern Ireland at Antrim Area Hospital – Opening Hours, week beginning 2nd May 2022
Our branch at Antrim Area Hospital will be running reduced opening hours this week: Monday: CLOSED Tuesday: 9:00am – 2:00pm Wednesday: 9:00am – 2:00pm Thursday: 9:00am – 4:30pm Friday: 9:00am...
Easter Closing
All Healthcare Library of Northern Ireland branches will be closed from Friday 15th April, 2022 until Tuesday 19th April, 2022 inclusive. Normal opening hours will resume on Wednesday 20th April,...
Christmas Opening Hours @HealthcareLib
The Healthcare Library of Northern Ireland Branches will be closing on the 23rd December for the festive period, reopening on Tuesday 4th January. Full details of Christmas opening hours can...
Can I still request books and articles when the Healthcare Library of Northern Ireland is closed?
During the Library closure period you will still be able to use the Place Request option online for article requests as Library staff will still be working remotely. Unfortunately we...
Update: Library Complaints Policy – Help Us Find Out When Things Go Wrong Survey
Thank you to everyone who responded to our Library Complaints Policy Survey. It would appear that overall you seem happy with the policy and know how to feedback to us....
Library complaints policy – help us find out when things go wrong
The Library is currently working towards Customer Service Excellence revalidation. As part of this exercise we are consulting groups of users on various policies. Our Complaints Policy is an important...
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