All Healthcare Libraries will be closed from Saturday 24th December and will reopen on Tuesday 3rd January 2023. Please see our Opening Hours page for details.
Healthcare Library E-resources remain available during the holiday period.
We are delighted to announce that we will no longer be charging overdue fines. Any outstanding fines and invoices on member accounts will also be waived and will not be payable.
This is one of a series of measures introduced by the library to help support our members through the Cost-of-Living crisis.
Your wellbeing matters to us and our ongoing commitment to delivering an exceptional library experience means we want to support our members in any way we can during these challenging times. The library supports members in continuing professional development, evidence-based practice and research by providing access to high quality resources. We don’t want anyone to be prevented from accessing the information they need because they cannot pay a library fine.
Libraries normally charge fines to encourage people to return books on time thereby ensuring they are available for others to borrow at point of need. For this system to continue to work without fines in place, we ask you to be considerate of your colleagues and support this endeavour by returning books on time, particularly any that are recalled to satisfy other member requests.
FAQs
If someone has a book I need to borrow, what’s their incentive to return if there are no fines?
If you have a book on loan that is requested by another user and you don’t return it, you can’t borrow or request any more items until it is returned. We hope this will encourage users to return their books for further circulation to fellow users.
In December 2021, we conducted a Customer Journey Map (CJM) with a member of The Healthcare Library of Northern Ireland. In advance of the session, they booked an Individual Study Room in our branch at QUB Medical Biology Centre to avail of the new parent/child booking option and bring their little boy with them on the day.
While completing the booking, and, during their visit, they noted several issues that could have made their experience better:
The room booking confirmation email did not mention the parent/child option and noted that maximum occupancy was only for 1 person – this was felt to be confusing
There was no seat for a child in the room and they had to leave the room to ask for one
Following this exercise, and the very valuable insights and recommendations the customer provided on the day, the email booking confirmation was changed to reflect the parent/child occupancy option and child size chairs were purchased for the two Individual Study Rooms and are now in situ.
If you too would like to book the same facility, just select one of the Individual Study Rooms under the Group Study Room Booking – Biomedical Library option in the Service Applications menu at qub.ac.uk/qol.
The Healthcare Library at Altnagelvin Area Hospital is again open on Monday to Wednesday evenings until 8pm, and on Saturdays from 9.30pm to 1pm. Full opening hours can be found below and on the Healthcare Library website.
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