Update: Library Complaints Policy – Help Us Find Out When Things Go Wrong Survey

Thank you to everyone who responded to our Library Complaints Policy Survey. It would appear that overall you seem happy with the policy and know how to feedback to us. Survey feedback did however indicate that some members are confused as to why they must provide contact information when leaving feedback – this is simply to ensure that we can follow up on any feedback received to ensure that the best possible service is achieved. We are hoping to update the feedback forms to indicate why we ask for this information as soon as possible.

Please continue to get in touch with us with any comments or complaints you would like us to take forward: https://healthcarelibrary.qub.ac.uk/About/Feedback/