Online queries – plans shelved

We have been hoping to introduce a new service enabling users to talk to library staff online. The plan was to have an instant messaging box called ‘honni live’ appear on honni, by means of which queries could be submitted to the library and answered in real time during the designated opening hours.

However, HSC Trusts have indicated that instant messaging carries a security risk and, despite negotiations aimed at finding an acceptable solution, there has as yet been progress. Consequently the idea of introducing an online talk service on honni has had to be shelved, at least for the time being.