The Healthcare Library of Northern Ireland

Evidence, resources and updates for health and social care.

Tag: QUB MBC

  • You Said, We Did! (Customer Journey Map 2021 – 2022)

    In December 2021, we conducted a Customer Journey Map (CJM) with a member of The Healthcare Library of Northern Ireland.  In advance of the session, they booked an Individual Study Room in our branch at QUB Medical Biology Centre to avail of the new parent/child booking option and bring their little boy with them on the day. 

    While completing the booking, and, during their visit, they noted several issues that could have made their experience better:

    1. The room booking confirmation email did not mention the parent/child option and noted that maximum occupancy was only for 1 person – this was felt to be confusing
    2. There was no seat for a child in the room and they had to leave the room to ask for one

    Following this exercise, and the very valuable insights and recommendations the customer provided on the day, the email booking confirmation was changed to reflect the parent/child occupancy option and child size chairs were purchased for the two Individual Study Rooms and are now in situ.

    If you too would like to book the same facility, just select one of the Individual Study Rooms under the Group Study Room Booking – Biomedical Library option in the Service Applications menu at qub.ac.uk/qol.

  • The Healthcare Library of Northern Ireland at QUB Medical Biology Centre is closing for refurbishment

    The Healthcare Library of Northern Ireland at QUB Medical Biology Centre will be undergoing a refurbishment during summer 2021. To facilitate this work, this Healthcare Library branch will be closed from 7th June to mid-September 2021.

    The refurbishment will result in several improvements for users including:

    • Group study rooms will be increased from 1 to 5
    • 2 individual study rooms will be created
    • Reader spaces will be increased to 145 including 17 study carrels

    Study space remains available in the McClay Library and the Healthcare Library at RVH, as well as other Healthcare Library branches.

    Print stock anticipated to be high in demand has been identified and will be made available in the McClay Library on Floor 1 from the week beginning 14th June. Users can access these items as normal and borrow them using the self-service facilities in the McClay Library. Unfortunately no other stock from this library branch will be accessible during the refurbishment but please check the library catalogue in case the text is available in another library branch or is available as an electronic book.

    Books can be returned to either the McClay Library or the Healthcare Library at RVH. It will not be possible to return books to the Healthcare Library at QUB MBC building from 7th June or collect requested books from this branch from 7th June. Inter-Library Loan requests can still be submitted as normal, though ILL books will need to be collected from the Healthcare Library at RVH.

    Staff are still available to help so please use HSC Library Chat or email info@healthcarelibrary.qub.ac.uk to contact a member of staff. Specialist Librarians are also contactable via their direct emails.