LOCATION
Canvas Staff Training Room, 92 Lisburn Road, BT9 6GW

Student FAQs

1. How do I access or log in to Canvas?

Access to Canvas will be provided 48 hours after enrolment has been complete in Qsis. Once this is complete you can log into Canvas using your student number and password.

Note: If you are experiencing errors; try clearing browsing data, restart browser and re-attempt login.

2. How do I get help with Canvas?

One of the many benefits of Canvas at Queen’s is that Support is available 24x7x365 from the Canvas Tier 1 Team who are based in London. This Team provide technical support as well as just in time training, advising on how Canvas can be used, for example, to upload a file, submit an assignment, contribute to a discussion forum, view grades, etc.

Whenever you need some help with Canvas, the HELP menu in the Global Navigation is where you will find help. From there, you will have direct access to the Canvas Tier 1 Support team. There are a number of contact methods available;
– Phone
– Email
– Submit a support ticket
– Live chat

If you cannot log in to Canvas and cannot access the help menu, you can contact Canvas Support via email at support@instructure.com

3. How do I know my assignment has been submitted to Canvas?

View the assignment submission details to know that you have turned in the assignment. All file submissions also appear in your personal unfiled folder.

For step-by-step guidance, please see below:
How do I know when my assignment has been submitted?

4. How do I submit my assignment to Turnitin within Canvas?

A Central University Turnitin Account has been created for Turnitin assignments created and submitted through Canvas. The integration also allows staff and students to create, submit and grade assignments as well as viewing plagiarism reports, grades and feedback without ever having to leave Canvas or login to Turnitin.

For step-by-step guidance, please see below:
Student Guide – How to Use Turnitin within Canvas

5. I Can’t create or open a collaboration – what should I do?

To create, view or interact with Office 365 content, you will first need to login to Office 365 through the link in the Canvas course navigation menu.
If an ‘unexpected error’ message is displayed when creating a collaboration:
Please check that there are no spaces at the beginning of the collaboration’s document name/title and that none of the following special characters have been used:  \ / : * ? ” < >
If the error continues to occur please:
a) Go to the main module home page, click office 365 in the course navigation menu on the left, your office 365 files should then appear.
b) Click log out on the right-hand side. Once logged out, sign back in, by clicking  log in (you may have to enter your sign in credentials again).
c) Once you have logged back into office 365, navigate back to the collaborations section and create the collaboration.
If the error persists try deleting your browser cache/history and cookies (see guides for all supported browsers here: Mac or PC) then repeat step B.

If the message ‘you are not allowed to view this content’ is displayed when opening a collaboration:
Please check that the user attempting to open the collaboration has been added as a collaborator.
If the user has been added to the collaboration and the error persists, please log out and back in to Office 365 within Canvas, by completing step B above.