{"id":5951,"date":"2020-01-16T12:15:21","date_gmt":"2020-01-16T12:15:21","guid":{"rendered":"https:\/\/blogs.qub.ac.uk\/library\/?p=5951"},"modified":"2020-01-16T12:33:38","modified_gmt":"2020-01-16T12:33:38","slug":"standards-of-service-did-you-know","status":"publish","type":"post","link":"https:\/\/blogs.qub.ac.uk\/library\/2020\/01\/16\/standards-of-service-did-you-know\/","title":{"rendered":"Standards of Service: did you know?"},"content":{"rendered":"\n<p>Library staff work towards service standards to make sure that we provide our customers with the best possible service:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Did you know that we acknowledge all written enquiries within 1 working day and provide an initial or full response within 3 working days?<\/li><li>Did you know that on average we serve our users within 3 seconds of arrival at a library service point (during staffed hours) and that phone calls are answered within 14 seconds?<\/li><li>Did you know that 98% of our customers find our library staff helpful and friendly and that 99% of our customers find library staff knowledgeable?<\/li><li>Did you know that 100% of our users who attend library training sessions rate the staff who deliver training as helpful, friendly and knowledgeable?<\/li><\/ul>\n\n\n\n<p>If you have any thoughts on our <a rel=\"noreferrer noopener\" aria-label=\"service performance (opens in a new tab)\" href=\"http:\/\/www.qub.ac.uk\/directorates\/media\/Media,483495,smxx.pdf\" target=\"_blank\">service performance<\/a> \u2013 or on any other aspect of the library service \u2013 we would love to hear from you. Please use our <a href=\"http:\/\/www.qub.ac.uk\/directorates\/InformationServices\/TheLibrary\/CustomerService\/Doyouhavefeedback\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">feedback form<\/a> to share your comments, enquiries or complaints.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Library staff work towards service standards to make sure that we provide our customers with the best possible service: Did you know that we acknowledge all written enquiries within 1 working day and provide an initial or full response within &hellip; <a href=\"https:\/\/blogs.qub.ac.uk\/library\/2020\/01\/16\/standards-of-service-did-you-know\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":509,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[],"class_list":["post-5951","post","type-post","status-publish","format-standard","hentry","category-news-updates"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9XNlm-1xZ","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts\/5951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/users\/509"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/comments?post=5951"}],"version-history":[{"count":5,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts\/5951\/revisions"}],"predecessor-version":[{"id":5956,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts\/5951\/revisions\/5956"}],"wp:attachment":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/media?parent=5951"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/categories?post=5951"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/tags?post=5951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}