{"id":5535,"date":"2019-02-19T11:19:44","date_gmt":"2019-02-19T11:19:44","guid":{"rendered":"https:\/\/blogs.qub.ac.uk\/library\/?p=5535"},"modified":"2019-02-19T11:22:29","modified_gmt":"2019-02-19T11:22:29","slug":"library-communication-you-said-we-did","status":"publish","type":"post","link":"https:\/\/blogs.qub.ac.uk\/library\/2019\/02\/19\/library-communication-you-said-we-did\/","title":{"rendered":"Library Communication &#8211; You Said, We Did"},"content":{"rendered":"<p>We wanted to make sure that we were communicating with you in a way which makes sense for you and is the most useful. One way we assessed this was to hold a Focus Group in partnership with the Students Union, where we met with a number of students.<\/p>\n<p>Following the event we have implemented or are planning to review the following:<\/p>\n<ul>\n<li>We have adjusted all of our recall notices to warn students that their accounts will be blocked once a recalled item becomes overdue.<\/li>\n<li>Our senior management team has set up a working group to review our marketing\/social media\/communication and they will take on board your preference for email rather than social media as a communication tool.<\/li>\n<li>Senior Management Team will also consider your other suggestions at the Annual Planning Meeting in May. These include:\n<ul>\n<li>Producing a regular Library Newsletter for researchers<\/li>\n<li>Considering revising the Library home page with more obvious links to the Subject Guides and Library Help<\/li>\n<li>Targeted promotion of Special Collections to undergraduate modules who require access to the collection<\/li>\n<li>Considering \u2018Open Day\u2019 induction to Library in Semester 1 reading week<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>We will continue to monitor our communication methods through our annual customer satisfaction survey and will let you know about any changes to our current practises when they occur.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We wanted to make sure that we were communicating with you in a way which makes sense for you and is the most useful. One way we assessed this was to hold a Focus Group in partnership with the Students &hellip; <a href=\"https:\/\/blogs.qub.ac.uk\/library\/2019\/02\/19\/library-communication-you-said-we-did\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":188,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2,20],"tags":[],"class_list":["post-5535","post","type-post","status-publish","format-standard","hentry","category-news-updates","category-priority"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9XNlm-1rh","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts\/5535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/users\/188"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/comments?post=5535"}],"version-history":[{"count":4,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts\/5535\/revisions"}],"predecessor-version":[{"id":5540,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts\/5535\/revisions\/5540"}],"wp:attachment":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/media?parent=5535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/categories?post=5535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/tags?post=5535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}