{"id":4778,"date":"2017-12-11T17:22:03","date_gmt":"2017-12-11T16:22:03","guid":{"rendered":"http:\/\/blogs.qub.ac.uk\/library\/?p=4778"},"modified":"2017-12-11T17:22:03","modified_gmt":"2017-12-11T16:22:03","slug":"standards-of-service-2017-18","status":"publish","type":"post","link":"https:\/\/blogs.qub.ac.uk\/library\/2017\/12\/11\/standards-of-service-2017-18\/","title":{"rendered":"Standards of Service 2017-18"},"content":{"rendered":"<p>The Library has developed a suite of customer-focused <a title=\"library service standards\" href=\"http:\/\/www.qub.ac.uk\/directorates\/InformationServices\/TheLibrary\/CustomerService\/OurCommitmenttoYou\/\">service standards<\/a> and measures our performance against these standards. Our performance during 2016-17 and targets for 2017-18 have been published.<\/p>\n<p>If you have any feedback or comments, please let us know via our <a title=\"customer feedback form\" href=\"http:\/\/www.qub.ac.uk\/directorates\/InformationServices\/TheLibrary\/CustomerService\/Doyouhavefeedback\/\">Customer Feedback Page<\/a>.<\/p>\n<p>We are particularly interested to hear if you feel that there are other important areas of service delivery that we should focus on.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Library has developed a suite of customer-focused service standards and measures our performance against these standards. Our performance during 2016-17 and targets for 2017-18 have been published. If you have any feedback or comments, please let us know via &hellip; <a href=\"https:\/\/blogs.qub.ac.uk\/library\/2017\/12\/11\/standards-of-service-2017-18\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":199,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[22],"class_list":["post-4778","post","type-post","status-publish","format-standard","hentry","category-news-updates","tag-feedback"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9XNlm-1f4","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts\/4778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/users\/199"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/comments?post=4778"}],"version-history":[{"count":0,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/posts\/4778\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/media?parent=4778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/categories?post=4778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/library\/wp-json\/wp\/v2\/tags?post=4778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}