'HONNI headlines'

2016 Satisfaction Survey Results

Thank you to all who responded to the 2016 Satisfaction Survey. As with the 2015 Satisfaction Survey, we were overwhelmed by the positive comments in particular how helpful, friendly and knowledgeable you find library staff.

Overall 97.2% of respondents were satisfied with the Library Service, and 84.7% find it easy to access the range of library services on offer. Furthermore 98.6% are satisfied with how quickly the library responds to your comments or enquiries.

Some examples of your comments:

  • The staff in MBC , RVH and AAH Fern House library have been very helpful in any queries i have had whilst using this service.
  • My staff team recently availed of Honni training. This was very worthwhile and has contributed significantly to the quality of our practice. Thank you for supporting clinical services.
  • Excellent timely, reliable and friendly service, I could not manage without this service and highly recommend it
  • Unfortunately I didn’t get a membership renewal email and my membership lapsed. This hindered my work as a training officer for the labs at RVH as I could not access full papers on some websites eg. science direct. This was quickly resolved however, by helpful staff when the problem came to light. I use the library at Mulhouse regularly when participating in formal education (and on some occasions for general study) and find it an excellent environment in which to study. Well done!
  • I use the library services in MDEC Altnagelvin and I feel that the staff there go out of there way to assist you to find what you are looking for or to find you a satisfactory alternative.
  • I usually access the library via fern house on the Antrim hospital site – the staff are consistently friendly, helpful and knowledgeable.

We shall endeavour to continue to deliver a high standard of service to you, and respond to suggestions made. Please do continue to contact us if we can help in any way.

Add comment January 26th, 2017

Improving your Library – more facts and figures

Away from the library desk, our staff work hard behind the scenes to ensure that the service we provide is the best it can be.

Did you know?

  • 100% of all returned books are available to customers within one working day.
  • 100% of interlibrary loan requests are actioned within 3 working days of your request.
  • Core library systems are available 99.3% of the time, with the majority of systems available 24/7.

Remember, your opinion matters to us – please use our feedback form if you wish to leave any comments, enquiries or complaints regarding our performance.

97.9% of our customers are satisfied with our responses to their feedback, enquiries and complaints.

Add comment January 20th, 2017

Improving your Library – Did you know?

  • Did you know that 95% of our customers feel that library staff who deliver training are friendly and helpful and 93% are happy that they were knowledgeable about their subject?
  • Did you know that on average we serve our users within 2 seconds of arrival at a library service point during staffed hours and 99% of our phone calls are answered within 14 seconds?
  • Did you know that we work hard to acknowledge 99.8% of enquiries within 1 working day and provide an initial response to 99.9% within 3 working days?

 Your opinion matters and we welcome your feedback.

 Best wishes for 2017.

Medical & HSC Library

Add comment January 12th, 2017

honni Update November 2016 – Now available

Click the image below to access the latest issue of honni Update in PDF format

honnni Update November 2016

Add comment November 24th, 2016

Request a literature search on-line

If you are a member of the Medical & HSC Library, you can now request literature searches from your Subject Librarian.

Ultimately, it is best if you carry out your own searches. But, if you are short on time, or struggling to find results, your Subject Librarian can carry out searches for you, in the databases of your choice.

To request a literature search, click the following link https://response.questback.com/queensuniversitybelfast/kufjnoorbe to fill in and submit an on-line form.

If you have any questions about requesting or carrying out a literature search, please contact your Subject Librarian.

Add comment September 10th, 2016

Northern Trust Libraries Amalgamate

The library previously based in Holywell Hospital has amalgamated with HSC Library Antrim based in Fern House, Antrim Hospital.

Stock held in this library moved  to Fern House during August 2016.

To join the library, borrow books, place online requests and avail of the many other services the library provides including training in the use of electronic resources provided for HSC staff via HONNI, please contact the library.

Address:              HSC Library Antrim, Fern House, Antrim Hospital, Antrim BT41 2QB

Tel:                         028 9442 4232 (334232)

Email:                    hsclibrary.antrim@northerntrust.hscni.net

Website:              www.honni.qub.ac.uk

Add comment August 30th, 2016

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