2016 Satisfaction Survey Results

January 26, 2017

Thank you to all who responded to the 2016 Satisfaction Survey. As with the 2015 Satisfaction Survey, we were overwhelmed by the positive comments in particular how helpful, friendly and knowledgeable you find library staff.

Overall 97.2% of respondents were satisfied with the Library Service, and 84.7% find it easy to access the range of library services on offer. Furthermore 98.6% are satisfied with how quickly the library responds to your comments or enquiries.

Some examples of your comments:

  • The staff in MBC , RVH and AAH Fern House library have been very helpful in any queries i have had whilst using this service.
  • My staff team recently availed of Honni training. This was very worthwhile and has contributed significantly to the quality of our practice. Thank you for supporting clinical services.
  • Excellent timely, reliable and friendly service, I could not manage without this service and highly recommend it
  • Unfortunately I didn’t get a membership renewal email and my membership lapsed. This hindered my work as a training officer for the labs at RVH as I could not access full papers on some websites eg. science direct. This was quickly resolved however, by helpful staff when the problem came to light. I use the library at Mulhouse regularly when participating in formal education (and on some occasions for general study) and find it an excellent environment in which to study. Well done!
  • I use the library services in MDEC Altnagelvin and I feel that the staff there go out of there way to assist you to find what you are looking for or to find you a satisfactory alternative.
  • I usually access the library via fern house on the Antrim hospital site – the staff are consistently friendly, helpful and knowledgeable.

We shall endeavour to continue to deliver a high standard of service to you, and respond to suggestions made. Please do continue to contact us if we can help in any way.

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