Improving your Library – more facts and figures

January 20, 2017

Away from the library desk, our staff work hard behind the scenes to ensure that the service we provide is the best it can be.

Did you know?

  • 100% of all returned books are available to customers within one working day.
  • 100% of interlibrary loan requests are actioned within 3 working days of your request.
  • Core library systems are available 99.3% of the time, with the majority of systems available 24/7.

Remember, your opinion matters to us – please use our feedback form if you wish to leave any comments, enquiries or complaints regarding our performance.

97.9% of our customers are satisfied with our responses to their feedback, enquiries and complaints.

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