2015 Satisfaction Survey Results

February 2, 2016

Thank you to all who responded to the 2015 Satisfaction Survey.  We had an acceptable response rate of 7% and we were delighted with the positive comments from HSC library members.  You commented, in particular, on the helpfulness of library staff, the swift response to requests for journal articles and the ease of use of HONNI.

Some examples of your comments:

  • Just lately I received an article that I was unable to print off directly from HONNI site. I contacted the library to see if they could locate my request. Gratefully I received the article with no problems or issues. I would like to congratulate the staff for this as I do not live local to main libraries.
  • I have found the HONNI computer training to be very useful. Even when I have struggled to find things I have always found the Library staff extremely supportive and you can attend the training again if you are not feeling competent in using the services. I have really appreciated this.
  • Librarians are extremely helpful and source hard to find references. They will find ways of delivering the items to you if you cannot collect them yourself.
  • Access to material is simple and straight forward.  Staff are very helpful especially when trying to access books located in other libraries throughout the province.

We shall endeavour to continue to deliver a high standard of service to you and respond to suggestions made so do please contact us if we can help in any way.

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