{"id":5569,"date":"2019-12-17T14:40:20","date_gmt":"2019-12-17T14:40:20","guid":{"rendered":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/?p=5569"},"modified":"2020-10-22T12:06:51","modified_gmt":"2020-10-22T11:06:51","slug":"library-complaints-policy-help-us-find-out-when-things-go-wrong","status":"publish","type":"post","link":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/2019\/12\/17\/library-complaints-policy-help-us-find-out-when-things-go-wrong\/","title":{"rendered":"Library complaints policy &#8211; help us find out when things go wrong"},"content":{"rendered":"\n<figure class=\"wp-block-gallery columns-0 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><\/ul><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The\nLibrary is currently working towards Customer Service Excellence revalidation.\nAs part of this exercise we are consulting groups of users on various policies.\nOur <a href=\"https:\/\/healthcarelibrary.qub.ac.uk\/sites\/healthcare-library-ni\/media\/Media,797075,smxx.pdf\">Complaints\nPolicy<\/a> is an important element in our customer services strategy and we\nwant to be sure that it is fit for purpose. This <a href=\"https:\/\/response.questback.com\/queensuniversitybelfast\/y2hrrbu6fd\">brief\nsurvey<\/a> will only take a few minutes to complete and we would greatly\nappreciate your help in reviewing this procedure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Help us to find out when things go wrong \u2013 so we can put them right.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nThis\nsurvey closes on Friday, 3<sup>rd<\/sup> of January.\n\n\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Library is currently working towards Customer Service Excellence revalidation. As part of this exercise we are consulting groups of users on various policies. Our Complaints Policy is an important element in our customer services strategy and we want to be sure that it is fit for purpose. This brief survey will only take a [&hellip;]<\/p>\n","protected":false},"author":289,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[55,7],"tags":[],"class_list":["post-5569","post","type-post","status-publish","format-standard","hentry","category-cse","category-general-archive"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9UdTW-1rP","_links":{"self":[{"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/posts\/5569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/users\/289"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/comments?post=5569"}],"version-history":[{"count":4,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/posts\/5569\/revisions"}],"predecessor-version":[{"id":5717,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/posts\/5569\/revisions\/5717"}],"wp:attachment":[{"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/media?parent=5569"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/categories?post=5569"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/tags?post=5569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}