{"id":5569,"date":"2019-12-17T14:40:20","date_gmt":"2019-12-17T14:40:20","guid":{"rendered":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/?p=5569"},"modified":"2020-10-22T12:06:51","modified_gmt":"2020-10-22T11:06:51","slug":"library-complaints-policy-help-us-find-out-when-things-go-wrong","status":"publish","type":"post","link":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/2019\/12\/17\/library-complaints-policy-help-us-find-out-when-things-go-wrong\/","title":{"rendered":"Library complaints policy &#8211; help us find out when things go wrong"},"content":{"rendered":"\n<figure class=\"wp-block-gallery columns-0 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><\/ul><\/figure>\n\n\n\n<p>The\nLibrary is currently working towards Customer Service Excellence revalidation.\nAs part of this exercise we are consulting groups of users on various policies.\nOur <a href=\"https:\/\/healthcarelibrary.qub.ac.uk\/sites\/healthcare-library-ni\/media\/Media,797075,smxx.pdf\">Complaints\nPolicy<\/a> is an important element in our customer services strategy and we\nwant to be sure that it is fit for purpose. This <a href=\"https:\/\/response.questback.com\/queensuniversitybelfast\/y2hrrbu6fd\">brief\nsurvey<\/a> will only take a few minutes to complete and we would greatly\nappreciate your help in reviewing this procedure.<\/p>\n\n\n\n<p>Help us to find out when things go wrong \u2013 so we can put them right.<\/p>\n\n\n\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nThis\nsurvey closes on Friday, 3<sup>rd<\/sup> of January.\n\n\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Library is currently working towards Customer Service Excellence revalidation. As part of this exercise we are consulting groups of users on various policies. Our Complaints Policy is an important&#46;&#46;&#46;<\/p>\n","protected":false},"author":289,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[55,7],"tags":[],"class_list":["post-5569","post","type-post","status-publish","format-standard","hentry","category-cse","category-general-archive"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9UdTW-1rP","_links":{"self":[{"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/posts\/5569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/users\/289"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/comments?post=5569"}],"version-history":[{"count":4,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/posts\/5569\/revisions"}],"predecessor-version":[{"id":5717,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/posts\/5569\/revisions\/5717"}],"wp:attachment":[{"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/media?parent=5569"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/categories?post=5569"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.qub.ac.uk\/healthcarelibrary\/wp-json\/wp\/v2\/tags?post=5569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}