{"id":18031,"date":"2023-11-07T10:59:04","date_gmt":"2023-11-07T10:59:04","guid":{"rendered":"https:\/\/blogs.qub.ac.uk\/digitallearning-2023\/?page_id=18031"},"modified":"2024-11-07T14:27:39","modified_gmt":"2024-11-07T14:27:39","slug":"need-help","status":"publish","type":"page","link":"https:\/\/blogs.qub.ac.uk\/digitallearning\/student\/need-help\/","title":{"rendered":"Need Help?"},"content":{"rendered":"\t\t
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Need Help?<\/h1>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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CANVAS VLE <\/h2>\n\t\t\t\t
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Canvas Tier 1 Support is available 24x7x365<\/b>. The team support technical queries as well as providing advice on how Canvas can be used, the \u2018how do I\u2019 type questions. The Canvas Tier 1 Team can be reached via the \u2018Help\u2019 menu in Canvas. A number of contact methods are available to you:\n<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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SUPPORT TICKET <\/h3>\n\t\t\t\t
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Submit a Ticket via Canvas 'HELP'<\/a><\/strong> menu\n<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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EMAIL <\/h3>\n\t\t\t\t
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support@instructure.com<\/a><\/strong>\n<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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WEB <\/h3>\n\t\t\t\t
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Canvas Community<\/a><\/strong>\n<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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PHONE <\/h3>\n\t\t\t\t
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+44-(0)-80-0060-8549\n<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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IT SERVICE DESK <\/h2>\n\t\t\t\t
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The IT Service Desk is the central point of contact for students seeking help, advice and support for all IT related services. Calls are logged against your student number so please have this available when requesting assistance. A call reference number will be supplied and should be quoted when requesting call status updates.\n<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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SUPPORT TICKET <\/h3>\n\t\t\t\t
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Request IT Support<\/a><\/strong> by logging a Ticket\n\n<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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EMAIL <\/h3>\n\t\t\t\t
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itservicedesk@qub.ac.uk<\/a><\/strong>\n<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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DROP IN <\/h3>\n\t\t\t\t
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McClay Library, 10 College Park Ave, BT7 1LP<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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PHONE <\/h3>\n\t\t\t\t
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+44 28 9097 5050<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Need Help? CANVAS VLE Canvas Tier 1 Support is available 24x7x365. The team support technical queries as well as providing advice on how Canvas can be used, the \u2018how do […]<\/p>\n","protected":false},"author":524,"featured_media":28879,"parent":19334,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"wf_page_folders":[320],"class_list":["post-18031","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nNeed Help?: 24x7 Canvas Tier 1 Support - Queen's DigiHub<\/title>\n<meta name=\"description\" content=\"Get in touch with our Canvas Tier 1 Support team for help and guidance. Contact the IT Service Desk for all IT related services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.qub.ac.uk\/digitallearning\/student\/need-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Need Help?\" \/>\n<meta property=\"og:description\" content=\"Get in touch with our Canvas Tier 1 Support team for help and guidance. 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