System Support

Canvas Support

Canvas provides comprehensive support that can be accessed by clicking on the ‘Help’ option in the global navigation menu within Canvas. You can contact Canvas support by selecting one of the following options:

1. Online Canvas Course

We have great online courses to help both staff and students get familiar with Canvas

2. Canvas Community Guides

Instructure provides a comprehensive list of guides on how to use Canvas for staff and students on their website

Canvas Tier 1 Support

Canvas ‘Tier 1’ Support are also available 24 hours a day, 365 days a year for all staff and students that use Canvas. The team support technical issues as well as providing advice on how Canvas can be used. The Canvas ‘Tier 1’ support team can be reached via:

3. Case Creation
4. Live Chat
5. Phone

Queen’s University Canvas Support Teams

Two teams within Queen’s provide support for staff on the use of Canvas for teaching and learning. The Digital Learning Solution Systems Support Team make sure that Canvas talks to other essential Queen’s student systems, and receive and process requests for additional Canvas integrations. The VLE Pedagogy Team advise staff on how they can use Canvas to deliver their curricula.

Canvas Access

For Canvas access queries please email support@instructure.com