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Search Results for: you said we did
The Library is Ripping Up the Rule Book (You Said, We Did)
From September 25th we will no longer be reminding you to renew your loans or asking you to return them because you have kept them too long. Instead, we have listened to your comments and will automatically renew your books … Continue reading
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The McClay Library Expansion Project – You Said, We Did.
Library Services are delighted to announce the successful completion of the McClay Library Phase 3 expansion project. Feedback received from the Library Services Customer Satisfaction Survey in recent years revealed that you wanted more study areas, PCs, group study rooms, … Continue reading
Associate Membership online applications – You Said, We Did.
As of March 2019, customers applying for Associate Membership of the Library have been able to pay online using the Queen’s online payment facility. Previously, all applicants had to pay in-person at the McClay Library or over the phone after … Continue reading
Distance Learners Survey – You said, we did
Thank you to everyone who responded to the Library Services Distance Learners survey. The aim of the survey was to find out levels of satisfaction with Library services, access to resources and support being provided to this group. There was … Continue reading
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MBC Pop Up Library – You Said, We Did
In August 2018, Library staff met with representatives from the School of Biological Sciences to discuss and plan Library engagement and School support over the coming academic year. One area that the School was interested in exploring was the Pop … Continue reading
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One-Hour Wait to re-Borrow Books Abolished – You Said, We Did
In the past, when you had reached the renewal limit on a book you had on loan, we used to make you wait an hour after you had returned it before you could take it out again. We thought that … Continue reading
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Extended Opening Hours for Students from the School of Medicine, Dentistry and Biomedical Sciences – You Said, We Did
The McClay Library offers 24-hour opening to support students during the Semester 2 Examination period. Following demands from students and the School, the McClay Library has also offered extended hours outside term-time for students from the School of Medicine, Dentistry … Continue reading
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Document Delivery for Staff and Post-Graduate Research Students – You Said, We Did
With an increase in staff and post-graduate research students working from home, we wanted to investigate the desirability and feasibility of establishing a document delivery service for these customers. Between August and December 2018, we have been satisfying Inter Library … Continue reading
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Library Communication – You Said, We Did
We wanted to make sure that we were communicating with you in a way which makes sense for you and is the most useful. One way we assessed this was to hold a Focus Group in partnership with the Students … Continue reading
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Library Services Customer Satisfaction Survey 2017 – You Said, We Did
Thank you to everyone who responded to the 2017 Library Services Customer Satisfaction Survey just before Christmas. The focus of the survey was on overall satisfaction, speed of service delivery, quality of staff interactions, etc. and was sent to a 20% … Continue reading
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