Improving your Library – Did you know?

  • Did you know that 95% of our customers feel that library staff who deliver training are friendly and helpful and 93% are happy that they were knowledgeable about their subject?
  • Did you know that on average we serve our users within 2 seconds of arrival at a library service point during staffed hours and 99% of our phone calls are answered within 14 seconds?
  • Did you know that we work hard to acknowledge 99.8% of enquiries within 1 working day and provide an initial response to 99.9% within 3 working days?

Your opinion matters and we welcome your feedback.

Best wishes for 2017.

Library Services

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